Technical Support Engineer

About ChalkAt Chalk, we are revolutionizing the landscape of machine learning applications with our innovative data platform. Our mission is to dismantle the obstacles of complexity, latency, and scalability that have long hindered machine learning capabilities. Our platform delivers lightning-fast performance, akin to Rust, paired with user-friendly tools t…

WalkMe, a part of SAP, has been at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to navigate the complexities of today's digital environment. By harnessing WalkMe's capabilities—including guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital usage, and maximize their digital investments for effective transformation.In partnership with SAP, WalkMe is reshaping the digital transformation landscape, helping businesses unlock the full potential of SAP's comprehensive ERP solutions while significantly improving user experience and productivity through WalkMe's innovative platform.As a Technical Support Engineer, you will report directly to the Support Manager, serving as a vital point of contact for WalkMe’s diverse range of customers throughout their journey—from initial engagement and onboarding to project success and renewals. Your role will be crucial in delivering timely and effective solutions, maintaining our Service Level Agreements (SLAs), and ensuring high levels of customer satisfaction. In addition, you will actively enhance our knowledge base and contribute to the customer community, fostering an overall positive customer experience.

About Chalk Chalk is revolutionizing the data landscape with a cutting-edge platform that enhances machine learning applications. We're dismantling the complexities, latency, and scalability issues that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools that developers prefer. Trusted by leading enterprises, Chalk facilitates solutions ranging from combating fraudulent credit card transactions to identity verification and optimizing clean energy usage. Recently, we secured a $50 million Series A financing, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support resource, ensuring our customers enjoy outstanding experiences with our platform. You will engage directly with clients across sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk’s technology. This position provides a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality. Your Responsibilities Deliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical challenges. Work alongside the Engineering team to escalate and resolve intricate issues efficiently. Develop comprehensive product knowledge to empower customers to extract maximum value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify opportunities to improve product reliability, usability, and overall customer satisfaction. Ideal Candidate Profile Technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, analytical, and problem-solving capabilities. Excellent written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Why Join NebiusNebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to address real-world challenges and revolutionize industries without incurring substantial infrastructure costs or the necessity for extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most seasoned and visionary leaders and engineers in the industry.Our Work EnvironmentWith headquarters in Amsterdam and a presence on Nasdaq, Nebius boasts a global reach and R&D centers in Europe, North America, and Israel. Our team comprises over 1,400 professionals, including more than 400 highly skilled engineers specializing in both hardware and software engineering, along with a dedicated in-house AI R&D team.The PositionThe Executive Support IT Engineer will deliver high-touch, personalized technical support to senior leadership, including C-suite executives. This role requires a polished professional with outstanding technical skills, discretion, and the ability to excel in high-pressure situations with minimal direction. The engineer will be the primary contact for executive technology needs, ensuring efficient productivity, communication, and security across various devices, applications, and collaboration platforms.Note: Given the nature of the role, traditional working hours may not apply at times. We are committed to fostering a healthy work/life balance, although it may be influenced by immediate needs. A flexible schedule and willingness to travel are essential.You are welcome to work at our office in Tel Aviv.Your Responsibilities Include:Providing tailored IT support for executives...

Join Our Team as a Developer Support Engineer!We are excited to invite a passionate Developer Support Engineer to our dynamic team in Tel Aviv. In this pivotal role, you will develop expertise in our innovative products, acting as a vital technical resource for both our customers and internal teams. Your contributions will directly enhance customer satisfaction and elevate product quality through effective resolution of complex challenges, while collaborating closely with our R&D, Product, and Business teams.This role offers an excellent opportunity to deepen your technical acumen, forge cross-functional partnerships, and drive significant enhancements in user experience and internal processes. Become part of a team where your insights, proactive approach, and technical prowess will truly make an impact.

About Tenable:Tenable® is a leader in Exposure Management, empowering over 44,000 organizations worldwide to effectively understand and mitigate cyber risks. Serving 65% of the Fortune 500 and 45% of the Global 2000, along with major government entities, Tenable is at the forefront of cybersecurity innovation. Join us and contribute to our mission!Why Tenable is a Great Workplace:Our team members will tell you that the strength of Tenable lies in its people. We collaborate to create top-tier cybersecurity solutions while fostering a culture of inclusivity, respect, and excellence. As a member of our #OneTenable family, you will work alongside some of the industry's most skilled and passionate professionals, equipped with the resources necessary to make a significant impact. Together, we achieve exceptional results!Your Role:We are in search of inquisitive and dedicated IT Support Engineers who prioritize user satisfaction. If you are enthusiastic about delivering exceptional support, keen on integrating AI into your daily activities, and are ready to take charge of endpoint security, this is the perfect opportunity for you. We seek a security-focused IT Support Engineer with over 3 years of experience providing top-tier technical support for dynamic, global organizations. You should be adept in managing Windows and macOS environments using JAMF and BigFix, with a strong emphasis on endpoint security and vulnerability management. Familiarity with AI tools such as Google Gemini and Claude for enhancing documentation and expediting technical resolutions is essential. Your commitment to minimizing downtime through proactive infrastructure support and delivering white-glove service to executives will be vital.Your Opportunity:Technical Troubleshooting: Identify and rectify complex issues related to Windows and macOS systems, mobile devices, and essential business applications.Executive & Global Support: Provide high-touch technical assistance to C-suite executives and remote global teams, ensuring minimal disruption to critical operations.AI-Assisted Efficiency: Leverage AI tools to expedite the development of technical documentation and internal guides.Endpoint Security: Guarantee that all staff devices are promptly updated and secure.

Join Mixpanel as a Support Engineer II, where you will play a crucial role in ensuring our clients receive top-notch support and guidance. In this hybrid position based in Tel Aviv, you will collaborate with cross-functional teams to troubleshoot complex issues, implement solutions, and enhance user experiences. Your technical expertise will empower clients to leverage Mixpanel's analytics tools effectively.

Join Chainalysis as a Senior Technical Solutions Engineer, where your technical expertise and customer-centric approach will be pivotal in resolving complex challenges related to our innovative platform. This role emphasizes API troubleshooting, data operations, deployment support, and fostering robust customer partnerships, including responsibilities for On-Premises deployment and maintenance workflows.As a key player, you will collaborate closely with customers and internal teams to diagnose and resolve technical issues, assist clients in integrating their products with our APIs, and execute essential data operations that ensure seamless customer experiences. You will also take charge of deploying, maintaining, and troubleshooting environments for our On-Premises customers when required. Success in this position demands profound technical knowledge, familiarity with blockchain and cryptocurrency compliance workflows, and the ability to communicate effectively with both technical and non-technical stakeholders.Key Responsibilities:Act as the escalation point for intricate technical issues across the Chainalysis product suite, including KYT (Know Your Transaction), Reactor (Cloud and On-Premises), Data Solutions, and related APIs.Serve as a technical advisor during customer deployment projects, guiding clients through the intricacies of On-Premises and API integration design, onboarding, and going live.Identify and resolve API integration challenges such as authentication errors, rate limits, timeouts, and unexpected responses.Carry out bulk data operations employing internal scripts and SQL, including data deletions, alert closures, transaction exports, and user migrations.Assist in data migration activities, including the bulk loading of historical transactions, organization-to-organization migrations, and legacy data imports.Provide expertise on SSO/Identity integrations (OIDC, SAML, Okta) and platform configuration best practices to customers.Investigate discrepancies in data, transaction processing failures, alert anomalies, and blockchain-specific issues across multiple networks and asset types.Develop a comprehensive understanding of blockchain networks, asset types, and protocol-specific behaviors to support customer inquiries and troubleshoot chain-specific issues.Oversee the On-Premises deployment lifecycle, including installation, infrastructure planning, data ingestion, version upgrades, and ongoing maintenance.

Join WalkMe's dynamic Product Experience team in R&D as a Technical Solution Engineer. We seek an enthusiastic and quick-learning individual who is passionate about technology and excels in problem-solving. If you possess strong communication skills and have a desire to collaborate directly with our talented Software Engineers, this position is an excellent opportunity to enhance your technical skills while supporting diverse customer use cases across various web-based platforms.

We are seeking a dedicated IT Support Specialist for a temporary position at Cato Networks. In this role, you will play a crucial part in ensuring our IT infrastructure runs smoothly, providing top-notch support to our team. Your responsibilities will include troubleshooting technical issues, assisting with software installations, and maintaining hardware systems. Join us in delivering exceptional IT support and enhancing our operational efficiency.

At Crusoe, our mission is to drive the progress of energy and intelligence in harmony. We are developing the crucial infrastructure that empowers a future where creativity and ambition in AI can thrive without compromising on sustainability, speed, or scale.Join us in revolutionizing AI through sustainable technology. As a part of Crusoe, you will spearhead innovative solutions, make a real-world impact, and collaborate with a dynamic team that is at the forefront of delivering responsible and transformative cloud infrastructure.About This Role:In the role of Senior Cloud Support Engineer within our Tel Aviv team, you will serve as a vital technical ally for our clients, guiding them to maximize the capabilities of Crusoe’s GPU-driven infrastructure. You will engage with intricate technical challenges, work in close partnership with global engineering teams, and contribute significantly to enhancing the customer experience.At Crusoe, we prioritize agility, embrace initiative, and empower our team members to think innovatively and act responsibly. If you have a passion for problem-solving, a knack for working with cutting-edge technologies, and the desire to be part of a mission-oriented, tight-knit team, then we welcome your application.Key Responsibilities:Provide exceptional, hands-on technical support via Zendesk, ensuring SLAs are met and maintaining a customer satisfaction score (CSAT) of 95% or higher.Participate in a 24/7 support rotation to guarantee a swift response to critical issues.Diagnose and resolve complications related to virtual machines, hardware malfunctions, and scaling tests utilizing command line and internal tools.Oversee alert triage, support scheduled maintenance, and conduct node delivery testing.Collaborate closely with global Site Reliability Engineering (SRE), Networking, and Storage teams from the initial triage to the root cause analysis (RCA).Develop internal documentation, onboarding resources, and standard operating procedures (SOPs) to enhance the global support framework.Propose and implement improvements to processes and tools to optimize our systems for efficiency and resilience.Qualifications:Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience (4+ years in a comparable technical role).Proficient command line interface (CLI) skills and a strong familiarity with Linux environments.Experience with Git for collaborative projects and version control.A minimum of 5 years in technical support, particularly in cloud, storage, or networking. You possess the ability to listen, troubleshoot, and communicate effectively.

Role Overview Wix.com Ltd. is hiring a Senior Technical Writer for the Tel Aviv office. This role focuses on creating clear, thorough documentation that helps users navigate and understand our products. What You Will Do Work closely with engineers, product managers, and UX designers to gather information and clarify technical details Write and edit product documentation, making complex topics easy to understand Ensure all content is accurate, consistent, and user-friendly What We’re Looking For Strong background in technical writing Ability to explain technical concepts in clear, accessible language Experience collaborating with cross-functional teams Interest in technology and effective communication This position is based in Tel Aviv and offers the chance to make a real impact on how users experience Wix products.

At BeyondTrust, we empower individuals to fulfill their purpose by contributing to a safer digital environment through our comprehensive cybersecurity SaaS solutions. Our dynamic culture prioritizes flexibility, trust, and ongoing learning, ensuring that you will be acknowledged for your personal and professional growth and the significant contributions you make to our success. You will collaborate with a team of innovative thinkers who inspire and support you in reaching your full potential. The Role BeyondTrust stands as the global frontrunner in intelligent identity and access security, equipping organizations to safeguard identities, thwart threats, and ensure secure access. Our cutting-edge platform and integrated offerings provide the most sophisticated Privileged Access Management (PAM) and Cloud Infrastructure Entitlements Management (CIEM) solutions, allowing businesses to minimize their attack surface across traditional, cloud, and hybrid environments. Our cloud-native products, including Entitle and Identity Security Insights, offer precise, just-in-time access and advanced permission management across cloud infrastructures, SaaS applications, and contemporary enterprise settings. These features are seamlessly integrated through Pathfinder, our platform that connects identity security signals, analytics, and controls throughout our product suite. As we strive to establish a modern standard for identity security in multi-cloud environments, we are developing an intelligent platform that automates secure access for both humans and machines, making processes increasingly adaptive and less reliant on manual intervention. Our commitment to creating solutions that tackle contemporary customer challenges simplifies the achievement of security and compliance. As a Staff Technical Writer, reporting to the Product Documentation Manager in Technology Operations, you will enhance the quality, clarity, and technical detail of documentation for BeyondTrust’s cloud-native products and platform features. This position involves close collaboration with engineering teams to create technically accurate documentation for platform architecture, APIs, and security-sensitive functionalities. The Staff Technical Writer is instrumental in ensuring documentation effectively serves the needs of engineers, customers, and internal teams navigating a complex SaaS and cybersecurity landscape. As BeyondTrust continues to evolve its cloud-native platform and AI-driven capabilities, you will play a pivotal role in raising documentation standards across the organization by producing high-quality technical content and influencing documentation practices through your expertise and collaboration. This senior individual contributor role emphasizes technical depth, platform documentation, and elevating the overall quality of documentation within the Product Documentation team.

Join Wix as a Technical SEO Specialist, where you'll be instrumental in enhancing our website's performance and health. Utilize your technical acumen to make data-driven decisions, optimize website structure and content, and partner with various teams to implement top-tier SEO practices. Your responsibilities will include:Owning the overall health of the website through the implementation of monitoring systems and standardized processes.Staying updated on Generative Search trends to optimize our site's content and structure for better entity recognition and geographic relevance.Conducting detailed crawl analyses to inform data-driven decisions and prioritize actions that yield significant impact.Working collaboratively with cross-functional teams across all organizational levels to ensure consistent application of SEO best practices.Offering expert SEO consulting for new pages, encompassing initial keyword research, technical specifications, and post-launch evaluations.Leading complex site migrations and providing insights on technical SEO challenges, including Core Web Vitals, crawl budget management, rendering, and indexing.Enhancing site hierarchy, URL structure, and internal linking, while adhering to best practices for schema markup and content clustering.At Wix, we believe in the power of collaboration. Our work model is fully in-person, requiring five days a week at our office, while maintaining a core value of flexibility, with special requests addressed thoughtfully.

Join Wiz Inc., a trailblazer in cloud security, as we reshape the landscape of digital protection. In the role of Technical Account Manager, you'll be pivotal in guiding our clients through their journey to secure cloud environments. Collaborate with a diverse team from over 20 countries, serving renowned clients including over 50% of the Fortune 100, and help us protect over 230 billion files daily. If you're ready to innovate and thrive in a fast-paced, growth-driven environment, we want your expertise to help secure the cloud for businesses globally.

Join Wizinc, a trailblazer in cloud security, and empower businesses to thrive digitally. As a Technical Project Manager, you will play a pivotal role in enhancing our deployment pipelines and internal tools. You will collaborate with engineering teams to streamline processes, analyze logs for recurring issues, and minimize manual workflows, combining technical problem-solving with effective project execution and coordination.

Join the Revolution in Cloud Networking and Security!Cato Networks is pioneering the convergence of enterprise networking and security into a unified global service powered by the cloud. Founded by industry leaders including Shlomo Kramer (Check Point, Imperva) and backed by early investors such as Palo Alto Networks and Exabeam, Cato's groundbreaking technology has led to the creation of a new product category, known as SASE (Secure Access Service Edge), which Gartner estimates will grow to $28.5 billion by 2028.This is your chance to become a part of a trailblazing company that is developing a state-of-the-art enterprise network and secure cloud platform, rapidly ascending to the top of the global market. Don't miss out!Cato Networks is actively looking for a skilled IT Support Specialist to enhance our IT support team. In this pivotal role, you will provide first-line support to our employees, manage user accounts and access, troubleshoot hardware and software issues, and oversee the onboarding and offboarding processes for our team members.

As a Commercial Sales Engineer at Datadog, you will play a pivotal role in identifying and closing sales opportunities with clients and partners. Utilizing your technical expertise, you will conduct engaging sales presentations, demonstrate product capabilities, and support customers through technical evaluations (POCs). You'll work closely with our product team, providing valuable insights from customer feedback, competitive analysis, and partner input to help prioritize feature development. Moreover, you will collaborate with various teams to address customer inquiries, escalate bug issues, and act as a brand ambassador. If you're eager to be part of a dynamic, passionate team with infinite growth potential, we would love to connect with you!At Datadog, we cherish our workplace culture, fostering relationships, collaboration, and creativity. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their needs.

Join our dynamic team at nebius as a Tier 1 Helpdesk Technician! In this role, you will be the frontline support for our users, providing exceptional technical assistance and ensuring a smooth operational environment. Your expertise will help troubleshoot issues, provide solutions, and enhance user satisfaction.

Join Nebius and Shape the Future of AI Cloud InfrastructureNebius is pioneering a transformative approach to cloud computing, designed specifically to meet the demands of the global AI economy. We empower our clients with state-of-the-art tools and resources, enabling them to tackle real-world challenges and revolutionize industries without incurring substantial infrastructure costs or the necessity of developing large in-house AI/ML teams. Our workforce operates at the forefront of AI cloud infrastructure, collaborating with some of the industry's most experienced and innovative leaders and engineers.Global Presence and CultureHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a worldwide presence with R&D centers throughout Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers specializing in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.We are seeking a Senior Technical Recruiter (Hebrew Speaking) for our AI/LLM & Infrastructure team. This pivotal role will concentrate on attracting world-class engineering talent, particularly those with expertise in LLM, inference optimization, large-scale distributed systems, and high-performance infrastructure, including Backend, ML Platform, ML Ops, and GPU engineering.You will be instrumental in scaling our AI and R&D teams by cultivating high-quality talent pipelines and forming close partnerships with our engineering leadership.This position offers a hybrid work environment based in Israel or Remote from Europe.