Patient Experience Representative

About Us At Prenuvo, we are pioneering a revolutionary shift from reactive care to proactive health management. Our award-winning whole body scan is quick (under 1 hour), safe (MRI technology poses no ionizing radiation), and non-invasive (no contrast required). Our innovative blend of advanced hardware, software, and AI, combined with a patient-focused expe…

Join our dynamic team at indigobooks music as a Customer Experience Representative. In this role, you will play a pivotal part in ensuring our customers receive top-notch service and support. You will assist customers with their inquiries, provide product information, and help resolve any issues they may face. This is an excellent opportunity for individuals who are passionate about customer service and looking to grow their skills in a supportive environment.

Join Achievers as a Learning Experience Specialist, where you will play a pivotal role in crafting engaging learning experiences that empower employees to thrive. You will collaborate with various teams to design, develop, and implement innovative training programs that align with our organizational goals. Your creativity and passion for learning will contribute to fostering a culture of continuous improvement and development.

About FigFig is an innovative Fintech start-up reshaping the lending landscape in Canada. Honored as the Consumer Lender of the Year in 2024, Fig is committed to streamlining the borrowing experience, making it more efficient and accessible for all Canadians.Backed by Fairstone Bank and the Ontario Teachers Pension Plan, Fig uniquely combines extensive lending expertise with the nimbleness of a start-up. This powerful mix enables us to meet the diverse credit needs of Canadians from various financial backgrounds effectively.The RoleWe are excited to announce a pivotal opportunity for a Team Lead, Customer Experience to enhance and drive the performance of our Customer Experience (CX) at Fig. In this strategic role, you will bridge the gap between frontline support and operational excellence, ensuring we provide high-quality, efficient, and scalable customer experiences.You will help shape a modern, AI-driven customer experience in lending, collaborating across both human and automated support channels. This high-visibility position will have a direct impact on our products, operations, and customer outcomes.As a key leader, you will manage escalations, support your team's performance, and contribute to optimizing workflows, tools, and the entire customer journey. Your expertise will be crucial in driving consistency, quality, and continuous improvement in all customer interactions, particularly in leveraging AI-driven tools for scalable support.

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

Docebo is building an AI-driven learning platform that helps organizations create, deliver, and manage training with less friction. The company’s focus is on using artificial intelligence to personalize learning, automate repetitive tasks, and improve team efficiency. With a global team of over 900, Docebo aims to make workplace learning more impactful and engaging. Core values at Docebo are trust, positive intent, and embracing diverse perspectives, captured in what the company calls the Docebo Heart. The team values curiosity and a willingness to challenge conventions in pursuit of better solutions for learners and organizations alike. Role overview The Director of Brand Experience & Events is responsible for shaping how the Docebo brand comes to life across all events, both in-person and virtual. This leader will guide a team focused on integrating AI into event marketing, ensuring that every engagement reflects the brand’s identity and delivers measurable business value. Collaboration with Sales and Marketing is central to this role, as events are positioned as key drivers for pipeline growth, customer loyalty, and strengthening Docebo’s presence worldwide. The Director will design attendee journeys that connect premium experiences with clear business outcomes and ROI. Key responsibilities Develop and oversee a global experiential strategy that consistently communicates Docebo’s brand identity across all events and platforms. Lead the integration of AI into event workflows, finding new ways to enhance event marketing and attendee engagement. Other related duties may be assigned as needed to support the evolving needs of the team and organization.

Join System Canada Technologies as an Associate Project Manager, where your project management skills will be pivotal in driving successful project outcomes. You will collaborate with cross-functional teams, ensuring alignment with project goals and timelines. Your expertise will be instrumental in identifying project requirements and facilitating communication among stakeholders.

Indigo Books & Music Inc. is looking for a part-time Customer Experience Representative in Toronto. This role is the first point of contact for shoppers, helping with questions and making sure each visit to the store is smooth and welcoming. Key responsibilities Welcome customers as they arrive and offer assistance throughout their visit Answer questions and provide clear, accurate information about products and services Keep the store tidy and inviting for all guests Support a positive brand image through attentive, friendly service Location Toronto Schedule Part-time

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Join Lyft as an Analytics Lead focused on enhancing the Rider Experience. In this pivotal role, you will leverage data analytics to drive insights and shape strategies that improve user satisfaction and overall service quality. Collaborate with cross-functional teams to translate complex data into actionable solutions, ensuring our riders receive the best possible experience.

Join Indigo Books & Music Inc. as the Director of Retail Experience & Communications. In this dynamic role, you will lead initiatives that enhance customer engagement and elevate the communication strategies across all retail platforms. Your expertise will directly impact the customer journey, ensuring a cohesive and delightful experience at every touchpoint.

About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.

At Nuovo Artistic Studios, we are dedicated to creating an empowering environment where self-love flourishes. As a leading artistic photography company in North America, founded by women, we strive to inspire confidence and self-expression, celebrating individuality and intimacy.Our luxurious studio in Toronto serves as a creative haven for guests to reconnect with themselves. Our ongoing success stems from our commitment to delivering unforgettable experiences. We are in search of a dedicated Guest Experience & Sales Specialist to help us realize this vision.In this role, you’ll be more than just a sales professional; you’ll be a pivotal guide on a transformative journey for our guests. As the welcoming presence of our studio, you will ensure that every guest feels valued and understood from the moment they arrive. You will lead high-end sales initiatives, leveraging your relationship-building skills to contribute to Nuovo’s ongoing success, all while enjoying the benefits of uncapped commission.Your Responsibilities:Foster Genuine Connections: Greet guests warmly, listen actively to their stories, and understand their motivations for visiting Nuovo. Create a bond that fosters comfort and celebration of their uniqueness.Lead the Guest Experience: Act as the primary guide for each guest, ensuring a seamless and luxurious journey from initial contact to final photo selection.Showcase Artistic Value: Present and sell Nuovo’s exclusive product offerings with confidence, helping guests choose meaningful ways to capture their memories.Exceed Sales Targets: Utilize your emotional intelligence and sales acumen to consistently surpass sales goals while prioritizing guest satisfaction and presenting Nuovo’s offerings with professionalism.Collaborate Effectively: Work with our close-knit team to ensure every aspect of the guest experience, from photoshoot to product delivery, reflects Nuovo's core values.

Ebury empowers ambitious businesses to achieve global growth, and we extend the same philosophy to our employees. We cultivate a culture of innovation, collaboration, and problem-solving, creating an inclusive environment where everyone feels valued and supported in their journey to success.If you are a team player eager to revolutionize how businesses operate on a global scale, we encourage you to reach out - we would be thrilled to explore how Ebury can elevate your career and help you shape the future.Senior Client Portfolio Manager / FX DealerEbury Toronto - Office basedCompensation: $100,000 base salary + commission (OTE of up to $250K+)We are seeking an experienced Client Portfolio Manager for our Toronto Office. The ideal candidate will possess a strong background in dealing, trading, and account management. You will oversee a substantial active portfolio of clients, managing trading account setups, relationship management, and deal execution.Our CPMs provide tailored advice and strategies to help clients mitigate their FX risk challenges. You will plan, structure, and execute deals, ensuring optimal value for our clients while contributing to Ebury’s growth.Our top CPMs progress to lead and mentor teams, inspiring the next generation to excel in their roles.Key Responsibilities of a Client Portfolio ManagerManage a portfolio of corporate clients, executing various products including FX hedging, lending, payments, and cash management. You will promote Ebury’s extensive product offerings, ensuring a premier client experience.Collaborate with a successful sales team to drive business development. Understand clients' business landscapes, strategies, and industries to offer the most effective solutions using Ebury's comprehensive product suite.Analyze competitors' offerings to strategically position Ebury’s Banking solutions.Achieve specific KPIs, including generating repeat and new business revenues, minimizing client churn, upselling and cross-selling multiple relevant products, and increasing wallet share.Build and maintain strong client relationships through meetings, confidently presenting ideas, proposals, and updates.Expand existing business and foster new opportunities.

Join Lyft as a Product Analyst focusing on enhancing the Rider Experience. In this role, you will analyze data and feedback to shape the future of our platform. Your insights will directly impact our riders' experiences, ensuring they receive the highest level of service and satisfaction.

Join Miratech as the Director of Customer Experience Partnerships and Alliances, where you will lead strategic initiatives that enhance our customer engagement and drive business growth. In this pivotal role, you will collaborate with internal teams and external partners to develop impactful customer experience strategies that resonate with our clients and elevate our market presence.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Leveraging our distinctive mix of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including renowned names like Brex, Rippling, Navan, Qantas, SHEIN, and many others—with fully integrated solutions to oversee everything from business accounts and payments to spend management and treasury, as well as embedded finance on a global scale.Founded in Melbourne, we are proud to have a diverse team of over 2,000 talented individuals working across 26 international offices. With a valuation of US$8 billion and backing from esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the global payments and financial platform of tomorrow. If you’re ready to engage in the most ambitious work of your career, we invite you to join us.

About Metergy Solutions Inc. (“Metergy”)At the forefront of the energy sector, Metergy Solutions Inc. embodies the dynamic spirit of a startup combined with the stability of a well-established company with over 45 years of experience. We are committed to driving substantial reductions in carbon emissions through innovative technology solutions. This role presents a unique opportunity to be part of our mission. As one of North America’s leading submetering providers, we have successfully delivered comprehensive solutions to our clients for over four decades. Our services include supplying, installing, and remotely reading meters that measure individual suite consumption of electricity, water, gas, and thermal energy across multi-residential and commercial properties. Furthermore, we handle billing and collection for utility costs and administrative fees, ensuring a streamlined process. Our remarkable Submetering as a Service (SaaS) model not only generates long-term recurring revenue but also enables clients to achieve a 40% reduction in in-suite energy consumption, thus supporting their decarbonization initiatives. This efficiency has empowered Metergy to issue green bonds and secure green financing. Ranked as the #1 submeter provider in the New York and Canadian markets and one of the largest in North America, Metergy manages over 900,000 contracted meters, generates more than 4 million utility bills annually, and employs a dedicated team of over 500 professionals. As a portfolio company of Brookfield Infrastructure Partners, a global leader in infrastructure investment, Metergy benefits from extensive capital and expertise in the utilities, transport, energy, data, and sustainable resources sectors. Our MissionTo deliver accurate and reliable utility consumption data to building owners and occupants through our market-leading expertise in turnkey submetering and billing, while fostering an inspiring workplace where team members are empowered to make a positive impact. At Metergy, we prioritize our team members’ growth and development. We are honored to be recognized as a Great Place to Work for the second consecutive year, reflecting our commitment to maintaining a respectful, inclusive, and high-performing work environment. Join us and be part of a passionate team that strives to achieve excellence.

Join Us as a Client Executive in Telecommunications!Are you ready to take your career to the next level? Hitachi Vantara is seeking a passionate Client Executive to join our dynamic team in Toronto. This role is pivotal for driving sales of complex data center solutions tailored for telecommunications companies.As part of our innovative global team, you will harness the power of data to help our clients transform their businesses. At Hitachi Vantara, we believe in empowering our employees to lead significant change in a rapidly evolving marketplace.What You'll Do:Develop and execute strategic account plans to maximize client value and foster strong relationships.Align with regional sales strategies, monitoring and communicating progress towards goals.Manage intricate sales engagements, identifying decision-makers and nurturing effective relationships.Work diligently to enhance Hitachi Vantara’s presence within assigned enterprise accounts.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.