HR Shared Services Manager

Betsson Group is actively seeking an experienced HR Shared Services Manager to lead our dynamic team in Malta and enhance the delivery of essential HR services across our global operations. This role presents a unique opportunity for a passionate individual who is eager to create structured frameworks, improve efficiency, and ensure high-quality HR service d…

Role Overview Betsson Group is looking for a Service Manager - Infrastructure & Cloud based in Malta. This position focuses on delivering reliable infrastructure and cloud services that align with company standards and meet customer needs. What You Will Do Oversee the delivery and performance of infrastructure and cloud services. Work closely with teams across the business to maintain and improve service quality. Apply established practices to strengthen our infrastructure and cloud offerings. Support ongoing improvements and help ensure services remain dependable and efficient. Who We’re Looking For Experience managing infrastructure and cloud service delivery. Strong collaboration skills, especially when working with cross-functional groups. Ability to implement and maintain standards that support operational excellence.

Join Our Team at Betsson Group!As the Service Management Operations Team Lead, you will play a pivotal role in managing and optimizing ITSM processes across our Corporate IT division. Your responsibilities will include overseeing Configuration Management, Problem Management, and Request Fulfilment, ensuring compliance with all regulatory requirements. You will adopt an agile approach to these processes, driving continual improvements and enhancing overall governance.Your Key Responsibilities:Lead the administration of our Service Management System and service catalogues, assisting internal teams in meeting Service Level Agreements (SLAs) and industry benchmarks.Utilize your extensive knowledge of ITSM processes to coordinate with internal teams, ensuring high-quality service delivery and alignment with business needs.Conduct technical assessments of incidents and problems to identify areas for improvement, spearheading investigations through Problem Management.Analyze operational metrics to pinpoint improvement opportunities in both efficiency and agility, while ensuring quality service delivery.Monitor daily metrics to maintain service delivery within established targets and identify any potential trends affecting service quality.Act as the central liaison for compliance and regulatory matters related to Corporate IT.Oversee global governance activities concerning various processes.Prepare management reports on Key Performance Indicators (KPIs) and service quality metrics.Engage actively in developing a vision for Corporate IT projects and services in collaboration with stakeholders.Cultivate a team culture centered on ownership, collaboration, and commitment to quality.Collaborate with technical leadership to ensure alignment with architectural direction and operational practices.

Join Betsson Group as our Head of HR in Malta! We're on the lookout for a seasoned HR professional who thrives in dynamic environments. If you have a proven history in iGaming or fast-paced eCommerce, this is your chance to make a significant impact on our global organization by leading our people strategy and driving innovative HR initiatives.As the Head of HR at our Operational HQ in Malta, you will be instrumental in shaping our organizational culture and enhancing the employee experience for our vibrant community of over 1,400 employees. Collaborating closely with our Lead HR Business Partners, you will provide expert guidance and implement creative solutions aimed at fostering a high-performance workforce.In this pivotal role, you will report directly to the Chief HR Officer and will be a key member of the Malta leadership team. Your contributions will be vital to the smooth operation of our Malta hubs and the continued success of Betsson Group.

Role Overview The Service Desk Technical Services Officer at Betsson Group supports the company's IT operations from Malta. This role centers on providing reliable technical support to colleagues across the organization, with a strong emphasis on problem-solving and service quality. Working both independently and as part of a team, the officer handles a variety of technical challenges while helping to strengthen Betsson's IT infrastructure. Main Responsibilities Act as the first point of contact for troubleshooting and resolving incidents and service requests involving hardware, software, applications, and network issues. Use diagnostic tools to identify and resolve technical problems efficiently. Route incidents and requests to the correct service teams, following established incident management procedures. Track incidents and requests to ensure compliance with service level agreements and prompt resolution. Maintain a security-focused mindset in all tasks. Work with other service teams to develop and enforce operating procedures for effective remote support. Help create and maintain knowledge-sharing resources using online tools. Prepare management reports accurately and on time as needed. Analyze incidents to spot trends and identify possible problem sources. Take responsibility for monitoring systems and services, always seeking ways to improve processes. Working at Betsson This position values initiative, clear communication, and a collaborative approach. Success comes from a willingness to share knowledge, document solutions, and consistently deliver high-quality support to the Betsson Group.

Join Our Team with a Relocation Package!As a vital member of our award-winning Customer Service team, your primary goal will be to enhance customer experiences and satisfaction. At Betsson, we believe in unlimited opportunities for learning and growth!

If you're an adept problem solver with exceptional communication skills and a passion for helping others, we want you to join our prestigious customer service team in our beautiful offices in Malta!Your ImpactAs a key member of our customer service department, your role will be integral in delivering an unparalleled customer experience. You will have endless opportunities for personal growth and advancement within the Betsson Group!We embrace a Hybrid Work From Home model, allowing you the flexibility to work two days in the office and three days from home.Your responsibilities will include:Assisting Swedish and English speaking customers through email, chat, and phoneCollaborating with your team to drive customer satisfaction and meet KPIsTranslating promotional content and customer surveys into your local languageManaging customer accountsAdhering to company policies related to player safety and responsible gamingWhy Join Us?At Betsson, you will not only engage with a diverse range of markets but also work alongside a team of outstanding customer service professionals. There will be numerous opportunities to enhance your skills, deepen your understanding of the iGaming sector, and thrive in a multicultural and friendly atmosphere. We believe in the value of One Betsson and offer our employees a range of enticing benefits!QualificationsYou should be proficient in:Effective written and verbal communication in both Swedish and EnglishMicrosoft Office suiteCustomer service, whether face-to-face, online, or via phoneTime management and multitaskingDesirable Skills:Experience in the iGaming industryKnowledge of additional languages is a plus

Join Betsson Group, a leader in online gaming, operating in over 20 countries, providing a diverse range of online gaming products including sports betting, casino games, poker, and bingo. Established in 1963, Betsson has been a pioneer in the online gaming industry since launching its first online bookmaker in 2002. We are committed to delivering the best customer experience in the industry, having received numerous awards for our commitment to excellence.Headquartered in Stockholm, Sweden, Betsson employs over 2,000 people across various offices worldwide. The company is licensed by multiple regulatory authorities and is dedicated to responsible gaming policies.Role:As a Customer Service Agent at Betsson Group, you will assist Swedish and English-speaking customers via email, chat, and phone. This role requires excellent communication skills, the ability to multitask, and effective time management.The Customer Service Agents are responsible for translating marketing texts and surveys as well as managing customer accounts in line with responsible gaming practices. Betsson Group offers a multicultural and friendly work environment that encourages employees to develop their skills and knowledge in the iGaming industry. The customer service role is crucial for delivering the best possible customer experience.

Join Betsson Group, a premier online gambling operator, recognized for its commitment to delivering the ultimate customer experience. Founded in 1963, our company has remained at the forefront of the online gaming industry, introducing innovative gaming solutions across sports betting, casino games, poker, and bingo since launching our first online sportsbook in 2002.Headquartered in Stockholm, Sweden, Betsson employs over 2,000 talented individuals across various global locations. We pride ourselves on being licensed by multiple regulatory authorities and are dedicated to promoting responsible gaming practices.Your Role:As a Customer Service Agent, you will engage with our Swedish and English-speaking customers through email, chat, and telephone. This role demands exceptional communication skills, multitasking proficiency, and effective time management. Your responsibilities will include translating promotional content, conducting surveys, and managing customer accounts while adhering to our responsible gaming policies. At Betsson, you’ll thrive in a multicultural and friendly environment that fosters personal and professional growth in the iGaming sector.

At the core of our operations lies the dedicated Customer Service team at Betsson. We are committed to delivering exceptional experiences to our customers, emphasizing excellence and swift issue resolution. As a member of our team, you will play a vital role in ensuring a seamless Customer Service experience and striving for the utmost customer satisfaction. Are you a natural problem solver with outstanding communication skills and a passion for helping others? If yes, we invite you to join our award-winning customer service team based in our beautiful offices in Malta! The Wow Factor Become part of our vibrant Customer Service function, where you will contribute to our mission of providing unparalleled Customer Experiences. At Betsson, the opportunities for personal and professional growth are boundless! We embrace a Hybrid Work From Home (WFH) model, enabling you to work 3 days in the office and 2 days remotely, providing flexibility in your work schedule.

Join Betsson Group, a premier online gaming company operating in over 20 countries worldwide, offering a diverse range of online gaming products including sports betting, casino games, poker, and bingo. Established in 1963, Betsson has been a trailblazer in the online gaming industry since launching its first online bookmaker in 2002. We are committed to delivering the best customer experience in the industry, earning numerous awards for our dedication to excellence and quality.With our headquarters in Stockholm, Sweden, we employ over 2,000 colleagues across various offices globally. Our company holds licenses from multiple regulatory authorities and is dedicated to responsible gaming practices.Your Opportunity Awaits!Get ready for an exciting opportunity at Betsson Group! As a valued member of our Customer Service team, you will play a crucial role in our mission to provide the best customer experience. But it doesn’t stop there—we believe in unlimited opportunities for growth and learning.Embrace the future with our Hybrid Work From Home model, allowing you the flexibility to work three days in our welcoming office and two days from the comfort of your own home.To excel in this role, we are looking for individuals who can:Provide exceptional customer support in both English and Danish through various communication channels such as emails, chats, and phone calls.Deliver quick and accurate solutions to customer inquiries while consistently striving to exceed their expectations.Collaborate with our fantastic team members to create a seamless and personalized customer experience that sets us apart from competitors.Adhere to our company policies and procedures, including player protection guidelines and responsible gaming practices.What’s in it for you?As part of Betsson, you will be part of a dynamic and multicultural workplace where growth and development are encouraged and valued. You will have the chance to expand your skills and knowledge in the thriving iGaming industry while embracing Betsson's core values. As a proud Betsson employee, you will also enjoy a range of exciting perks and benefits.

Join our dynamic team as an Office & Facilities Manager at Betsson's global headquarters in Malta! We're on the lookout for someone who is passionate about transforming workplaces into enjoyable environments for all employees. If you are proactive, detail-oriented, and excited about enhancing the daily experiences of our staff, this is your chance to make a significant impact on our Malta office.As the Office & Facilities Manager, you will oversee the seamless operations of our workplace, setting the benchmark for how our spaces promote productivity and employee satisfaction. Your role will encompass everything from ensuring facilities excellence to crafting memorable employee experiences. You will also play a pivotal role in bringing our company culture to life through well-organized internal events and initiatives.Reporting directly to the Head of HR Malta, you will be responsible for implementing workplace standards, managing budgets, and nurturing supplier partnerships to guarantee that our offices remain safe, efficient, and welcoming. You'll coordinate daily services and event logistics to ensure a smooth and branded experience for both employees and visitors alike.

Are you a motivated problem solver with a knack for communication and a passion for helping others? Join our prestigious customer service team at Betsson, located in the beautiful offices of Malta!The Wow FactorAs part of a dynamic Customer Service team, you’ll be instrumental in delivering an exceptional Customer Experience. Your potential for growth and learning within Betsson is limitless!We adopt a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days from the comfort of your home.Your primary responsibilities will include:Assisting Greek and English-speaking customers through various channels, including email, chat, and phone.Collaborating with your team to enhance customer satisfaction and meet key performance indicators.Translating promotional materials and customer feedback surveys into your native language.Managing customer accounts in accordance with company policies focused on player safety and responsible gaming.What’s in it for You?At Betsson, you’ll have the chance to work across diverse markets alongside a team of outstanding Customer Service Agents. You'll find many opportunities to enhance your skills, broaden your knowledge of the iGaming sector, and engage in a multicultural, friendly environment. We encourage our employees to embrace the One Betsson values and enjoy the perks of being part of the Betsson family!Your Skills:Fluent in Greek and English, both written and verbal.Proficient in Microsoft Office applications.Experience in customer service, whether in-person, online, or via phone.Strong multitasking abilities and effective time management skills.Extra Awesome:Knowledge of additional languages is a plus!Benefits:28 vacation days in 2025.Relocation support, including flights, bonuses, and accommodation.Hybrid work model.Health and Life Insurance, along with access to a company doctor.€400 wellness/travel allowance.€300 work-from-home allowance.Complimentary lunch provided from Monday to Friday.Company discounts.Engaging company events.Supportive atmosphere aligned with Betsson values.Good to Know:Start dates are scheduled every two weeks, and comprehensive training will be provided.

Join Betsson Group, a premier online gambling enterprise operating in over 20 countries and offering an extensive variety of gaming products including sports betting, casino games, poker, and bingo. Established in 1963, our company has been at the forefront of the online gaming sector since introducing its first online sportsbook in 2002. We are dedicated to delivering the finest customer experience in the industry and have received numerous accolades for our commitment to excellence.Headquartered in Stockholm, Sweden, we employ over 2,000 professionals across our global offices and are licensed by multiple regulatory authorities, firmly committed to responsible gaming practices.Your Exciting OpportunityEmbark on an extraordinary journey with Betsson Group! As a vital member of our Customer Service team, you will contribute significantly toward achieving our mission of providing unparalleled customer satisfaction. We offer a dynamic environment with limitless growth and learning opportunities.Experience the future of work with our Hybrid Work From Home (WFH) model, allowing you the flexibility to spend three days in our welcoming office and two days working from home.To thrive in this role, we are seeking individuals who can:Offer outstanding customer support in both English and Danish through various communication channels such as emails, chats, and phone calls.Provide swift and accurate solutions to customer inquiries, consistently striving to surpass their expectations.Collaborate with team members to craft a seamless and personalized customer experience that distinguishes us from the competition.Uphold our company policies and procedures, ensuring adherence to player safety protocols and responsible gaming guidelines.

Are you a finance professional with a knack for building financial structures in a dynamic and fast-paced environment? Easygo is on the lookout for a Finance Manager who will spearhead our finance operations in Malta and play a pivotal role in our upcoming growth phase.What’s in it for you?This is a unique chance to influence the finance landscape at Easygo in Malta. You will occupy a crucial role within a burgeoning tech company, collaborating closely with both local and global partners. Enjoy the freedom to develop robust processes, enhance governance, and actively contribute to sustainable growth.Your responsibilities:Oversee daily finance operations for the Maltese entity, ensuring precise accounting and reporting.Produce accurate monthly, quarterly, and annual reports for our global headquarters.Assist with tax compliance, including VAT and corporate tax filings, and coordinate audits.Ensure that finance and operational processes adhere to Malta Gaming Authority (MGA) and wider iGaming regulatory standards.Devise and implement finance and operational Standard Operating Procedures (SOPs) to support our expanding business.Select, deploy, and refine systems and workflows for efficient operations.Offer financial insights to guide commercial decision-making and strategic growth initiatives.Collaborate with group stakeholders on structuring, intercompany arrangements, and scalability planning.Support the recruitment and development of a local finance/operations team over time.

Role Overview gr8tech is hiring a Middle Account Manager in Malta. This role calls for fluency in Turkish and a focus on building and maintaining strong client relationships. The position centers on supporting clients throughout project lifecycles and making sure their needs are met. What You Will Do Develop and sustain positive client relationships Oversee project lifecycles from start to finish Work to ensure customer satisfaction Use communication and planning skills to support client goals and improve our services Requirements Professional proficiency in Turkish Strong communication skills Experience managing client accounts or projects Ability to organize, prioritize, and follow through on tasks

Join Betsson Group's Player Rewards and Gamification Area, where we ensure our customers return for more excitement! Why This Role is Exciting Our focus is on loyalty and creating a world-class customer experience that extends beyond gameplay. With thrilling features such as tournaments and dynamic personalized campaigns, we collaborate with our Commercial, Compliance, and Data teams to develop next-generation back-office tools that enhance our processes. As the Senior Product Manager, you will be an integral part of a cross-functional development team, responsible for defining, organizing, and prioritizing product requirements. You will engage closely with business stakeholders, developers, architects, and UX designers to continually enhance the customer experience. Your team will take ownership of several customer journeys and capabilities, driving the delivery of new features and improvements to existing functionalities. This role will often involve collaboration with various development teams and stakeholder engagement to ensure successful rollouts. In a fast-paced and challenging industry, you will have the opportunity to work on complex, cutting-edge products and make significant contributions to the success of Betsson Group. Key Responsibilities: Gather operational insights and feedback from relevant Business Units to identify needs and challenges. Align product requirements, scope, and plans with company-wide initiatives. Conduct analysis of competitors in the market. Lead user research, experimentation, A/B testing, and UAT initiatives. Own the Product Roadmap and prioritize tasks effectively. Set and monitor Product KPIs and success metrics for each delivery. Communicate iterative updates on Roadmap changes and deliverables. Collaborate with UX and UI designers to define specifications and customer experiences. Define user stories with acceptance criteria alongside the development team. Establish tracking, reporting, and non-functional requirements for user stories. Work with the team to refine, plan, and prioritize user stories based on business value while considering technical debt and long-term product success. Maintain collaboration with stakeholders, ensuring they are updated and aligned on current progress and priorities.

Your Opportunity Awaits Join Betsson as a Technical Project Manager within our Product Development team, where you will spearhead both tactical and strategic projects that are integral to our long-term technological transformation. Your comprehensive understanding of technology will allow you to effectively communicate with diverse stakeholders while leading a team of technical experts. In this pivotal role, you will support our tech departments by managing projects that align with business objectives. Your responsibilities will include planning, budgeting, and overseeing all project phases, ensuring adherence to timelines and scope. You will engage with stakeholders across various Technology units and business functions, depending on project requirements. As a Technical Project Manager, you will implement best practices in both project management and technical execution. Key Responsibilities: Define project scopes and objectives, involving relevant stakeholders and assessing technical feasibility. Ensure timely project delivery, staying within scope and budget constraints. Provide updates and escalate issues to management as necessary. Manage relationships with clients and all stakeholders effectively. Create and maintain detailed project documentation. Coordinate internal resources and third-party vendors for seamless project execution. Oversee project visibility regarding requirements, scope, objectives, deliverables, financial impacts, and resource allocation. Identify, manage, and mitigate project risks proactively. Monitor and report on project progress regularly. Utilize excellent communication skills to foster teamwork and collaboration. Facilitate productive team meetings, including kick-offs and regular status updates. Identify and eliminate roadblocks that hinder teams from reaching their collective project goals. Qualifications: Proven ability to navigate and drive through ambiguous and complex situations. Familiarity with Project Management Tools such as Microsoft Project and JIRA. Strong technical background in IT. Recognized project management certification (e.g., PRINCE2, PMP) is a plus.

Join Fever, the leading tech platform transforming the culture and live entertainment landscape! Our goal is to make culture and entertainment accessible to everyone. With innovative technology and data-driven strategies, we’re changing how people experience live events. Every month, we inspire over 300 million individuals across 40+ countries to discover exceptional experiences while empowering event creators with our tools to innovate and expand their reach.We’ve partnered with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, delivering internationally recognized experiences and supported by top global investors!To fulfill our mission, we seek dynamic individuals with a proactive approach who are ready to influence the future of entertainment.Are you prepared to be part of this journey?ABOUT THE ROLEHere’s what your role will entail:Create and nurture robust business relationships with major producers, creators, venues, and key entertainment industry stakeholders.Formulate and implement a market growth strategy, utilizing innovative and effective techniques to enhance Fever's regional presence.Successfully manage commercial strategies with large partners, ensuring mutual value creation and sustainable strategic partnerships between Fever and event organizers.Demonstrate exceptional organizational skills to efficiently manage and grow a diverse client base.

Join the Betsson Group as our new Senior Project Manager and seize the opportunity to lead high-impact strategic projects that drive our business forward.Key Responsibilities:Oversee the full project lifecycle from initiation through deployment and post-launch support, ensuring cohesive execution across multiple initiatives.Manage interconnected project streams to align with strategic goals and ensure successful outcomes.Establish and monitor project success metrics, including performance indicators, testing results, and deployment effectiveness.Create and maintain comprehensive project plans detailing scope, timelines, dependencies, and risk management approaches to ensure timely, high-quality results.Translate business objectives into actionable project goals, ensuring alignment with strategic priorities and delivering measurable commercial value.Identify and manage project risks and issues, ensuring that project requirements and decisions support overall success.Lead the change management process, ensuring necessary adjustments to standard operating procedures to integrate project deliverables.Collaborate with product delivery managers and stakeholders to keep development aligned with established requirements.Engage with business leaders to understand their needs, ensuring projects enhance revenue generation, operational efficiency, and market competitiveness.Manage relations with both internal and external partners to foster collaboration and maximize commercial value while ensuring smooth service delivery.Utilize analytics to evaluate project impacts, optimize performance, and provide actionable insights for ongoing improvement.Effectively communicate project objectives, value propositions, and progress to senior stakeholders, ensuring buy-in and team engagement.Provide regular updates on project milestones, deliverables, dependencies, risks, and issues across leadership.Inspire and lead project teams, ensuring accountability and alignment with project objectives.Effectively balance multiple priorities in a fast-paced environment, ensuring initiatives remain commercially focused and adaptable to changing needs.