Swedish Speaking Customer Service Agent

If you're an adept problem solver with exceptional communication skills and a passion for helping others, we want you to join our prestigious customer service team in our beautiful offices in Malta!Your ImpactAs a key member of our customer service department, your role will be integral in delivering an unparalleled customer experience. You will have endless…

Join Betsson Group, a leader in online gaming, operating in over 20 countries, providing a diverse range of online gaming products including sports betting, casino games, poker, and bingo. Established in 1963, Betsson has been a pioneer in the online gaming industry since launching its first online bookmaker in 2002. We are committed to delivering the best customer experience in the industry, having received numerous awards for our commitment to excellence.Headquartered in Stockholm, Sweden, Betsson employs over 2,000 people across various offices worldwide. The company is licensed by multiple regulatory authorities and is dedicated to responsible gaming policies.Role:As a Customer Service Agent at Betsson Group, you will assist Swedish and English-speaking customers via email, chat, and phone. This role requires excellent communication skills, the ability to multitask, and effective time management.The Customer Service Agents are responsible for translating marketing texts and surveys as well as managing customer accounts in line with responsible gaming practices. Betsson Group offers a multicultural and friendly work environment that encourages employees to develop their skills and knowledge in the iGaming industry. The customer service role is crucial for delivering the best possible customer experience.

Join Betsson Group, a premier online gambling operator, recognized for its commitment to delivering the ultimate customer experience. Founded in 1963, our company has remained at the forefront of the online gaming industry, introducing innovative gaming solutions across sports betting, casino games, poker, and bingo since launching our first online sportsbook in 2002.Headquartered in Stockholm, Sweden, Betsson employs over 2,000 talented individuals across various global locations. We pride ourselves on being licensed by multiple regulatory authorities and are dedicated to promoting responsible gaming practices.Your Role:As a Customer Service Agent, you will engage with our Swedish and English-speaking customers through email, chat, and telephone. This role demands exceptional communication skills, multitasking proficiency, and effective time management. Your responsibilities will include translating promotional content, conducting surveys, and managing customer accounts while adhering to our responsible gaming policies. At Betsson, you’ll thrive in a multicultural and friendly environment that fosters personal and professional growth in the iGaming sector.

Are you a motivated problem solver with a knack for communication and a passion for helping others? Join our prestigious customer service team at Betsson, located in the beautiful offices of Malta!The Wow FactorAs part of a dynamic Customer Service team, you’ll be instrumental in delivering an exceptional Customer Experience. Your potential for growth and learning within Betsson is limitless!We adopt a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days from the comfort of your home.Your primary responsibilities will include:Assisting Greek and English-speaking customers through various channels, including email, chat, and phone.Collaborating with your team to enhance customer satisfaction and meet key performance indicators.Translating promotional materials and customer feedback surveys into your native language.Managing customer accounts in accordance with company policies focused on player safety and responsible gaming.What’s in it for You?At Betsson, you’ll have the chance to work across diverse markets alongside a team of outstanding Customer Service Agents. You'll find many opportunities to enhance your skills, broaden your knowledge of the iGaming sector, and engage in a multicultural, friendly environment. We encourage our employees to embrace the One Betsson values and enjoy the perks of being part of the Betsson family!Your Skills:Fluent in Greek and English, both written and verbal.Proficient in Microsoft Office applications.Experience in customer service, whether in-person, online, or via phone.Strong multitasking abilities and effective time management skills.Extra Awesome:Knowledge of additional languages is a plus!Benefits:28 vacation days in 2025.Relocation support, including flights, bonuses, and accommodation.Hybrid work model.Health and Life Insurance, along with access to a company doctor.€400 wellness/travel allowance.€300 work-from-home allowance.Complimentary lunch provided from Monday to Friday.Company discounts.Engaging company events.Supportive atmosphere aligned with Betsson values.Good to Know:Start dates are scheduled every two weeks, and comprehensive training will be provided.

Join Betsson Group, a premier online gaming company operating in over 20 countries worldwide, offering a diverse range of online gaming products including sports betting, casino games, poker, and bingo. Established in 1963, Betsson has been a trailblazer in the online gaming industry since launching its first online bookmaker in 2002. We are committed to delivering the best customer experience in the industry, earning numerous awards for our dedication to excellence and quality.With our headquarters in Stockholm, Sweden, we employ over 2,000 colleagues across various offices globally. Our company holds licenses from multiple regulatory authorities and is dedicated to responsible gaming practices.Your Opportunity Awaits!Get ready for an exciting opportunity at Betsson Group! As a valued member of our Customer Service team, you will play a crucial role in our mission to provide the best customer experience. But it doesn’t stop there—we believe in unlimited opportunities for growth and learning.Embrace the future with our Hybrid Work From Home model, allowing you the flexibility to work three days in our welcoming office and two days from the comfort of your own home.To excel in this role, we are looking for individuals who can:Provide exceptional customer support in both English and Danish through various communication channels such as emails, chats, and phone calls.Deliver quick and accurate solutions to customer inquiries while consistently striving to exceed their expectations.Collaborate with our fantastic team members to create a seamless and personalized customer experience that sets us apart from competitors.Adhere to our company policies and procedures, including player protection guidelines and responsible gaming practices.What’s in it for you?As part of Betsson, you will be part of a dynamic and multicultural workplace where growth and development are encouraged and valued. You will have the chance to expand your skills and knowledge in the thriving iGaming industry while embracing Betsson's core values. As a proud Betsson employee, you will also enjoy a range of exciting perks and benefits.

At the core of our operations lies the dedicated Customer Service team at Betsson. We are committed to delivering exceptional experiences to our customers, emphasizing excellence and swift issue resolution. As a member of our team, you will play a vital role in ensuring a seamless Customer Service experience and striving for the utmost customer satisfaction. Are you a natural problem solver with outstanding communication skills and a passion for helping others? If yes, we invite you to join our award-winning customer service team based in our beautiful offices in Malta! The Wow Factor Become part of our vibrant Customer Service function, where you will contribute to our mission of providing unparalleled Customer Experiences. At Betsson, the opportunities for personal and professional growth are boundless! We embrace a Hybrid Work From Home (WFH) model, enabling you to work 3 days in the office and 2 days remotely, providing flexibility in your work schedule.

Join Betsson Group, a premier online gambling enterprise operating in over 20 countries and offering an extensive variety of gaming products including sports betting, casino games, poker, and bingo. Established in 1963, our company has been at the forefront of the online gaming sector since introducing its first online sportsbook in 2002. We are dedicated to delivering the finest customer experience in the industry and have received numerous accolades for our commitment to excellence.Headquartered in Stockholm, Sweden, we employ over 2,000 professionals across our global offices and are licensed by multiple regulatory authorities, firmly committed to responsible gaming practices.Your Exciting OpportunityEmbark on an extraordinary journey with Betsson Group! As a vital member of our Customer Service team, you will contribute significantly toward achieving our mission of providing unparalleled customer satisfaction. We offer a dynamic environment with limitless growth and learning opportunities.Experience the future of work with our Hybrid Work From Home (WFH) model, allowing you the flexibility to spend three days in our welcoming office and two days working from home.To thrive in this role, we are seeking individuals who can:Offer outstanding customer support in both English and Danish through various communication channels such as emails, chats, and phone calls.Provide swift and accurate solutions to customer inquiries, consistently striving to surpass their expectations.Collaborate with team members to craft a seamless and personalized customer experience that distinguishes us from the competition.Uphold our company policies and procedures, ensuring adherence to player safety protocols and responsible gaming guidelines.

Join Our Team with a Relocation Package!As a vital member of our award-winning Customer Service team, your primary goal will be to enhance customer experiences and satisfaction. At Betsson, we believe in unlimited opportunities for learning and growth!

Role Overview The Service Desk Technical Services Officer at Betsson Group supports the company's IT operations from Malta. This role centers on providing reliable technical support to colleagues across the organization, with a strong emphasis on problem-solving and service quality. Working both independently and as part of a team, the officer handles a variety of technical challenges while helping to strengthen Betsson's IT infrastructure. Main Responsibilities Act as the first point of contact for troubleshooting and resolving incidents and service requests involving hardware, software, applications, and network issues. Use diagnostic tools to identify and resolve technical problems efficiently. Route incidents and requests to the correct service teams, following established incident management procedures. Track incidents and requests to ensure compliance with service level agreements and prompt resolution. Maintain a security-focused mindset in all tasks. Work with other service teams to develop and enforce operating procedures for effective remote support. Help create and maintain knowledge-sharing resources using online tools. Prepare management reports accurately and on time as needed. Analyze incidents to spot trends and identify possible problem sources. Take responsibility for monitoring systems and services, always seeking ways to improve processes. Working at Betsson This position values initiative, clear communication, and a collaborative approach. Success comes from a willingness to share knowledge, document solutions, and consistently deliver high-quality support to the Betsson Group.

Role Overview Betsson Group is looking for a Service Manager - Infrastructure & Cloud based in Malta. This position focuses on delivering reliable infrastructure and cloud services that align with company standards and meet customer needs. What You Will Do Oversee the delivery and performance of infrastructure and cloud services. Work closely with teams across the business to maintain and improve service quality. Apply established practices to strengthen our infrastructure and cloud offerings. Support ongoing improvements and help ensure services remain dependable and efficient. Who We’re Looking For Experience managing infrastructure and cloud service delivery. Strong collaboration skills, especially when working with cross-functional groups. Ability to implement and maintain standards that support operational excellence.

Role Overview gr8tech is hiring a Middle Account Manager in Malta. This role calls for fluency in Turkish and a focus on building and maintaining strong client relationships. The position centers on supporting clients throughout project lifecycles and making sure their needs are met. What You Will Do Develop and sustain positive client relationships Oversee project lifecycles from start to finish Work to ensure customer satisfaction Use communication and planning skills to support client goals and improve our services Requirements Professional proficiency in Turkish Strong communication skills Experience managing client accounts or projects Ability to organize, prioritize, and follow through on tasks

Join Our Team at Betsson Group!As the Service Management Operations Team Lead, you will play a pivotal role in managing and optimizing ITSM processes across our Corporate IT division. Your responsibilities will include overseeing Configuration Management, Problem Management, and Request Fulfilment, ensuring compliance with all regulatory requirements. You will adopt an agile approach to these processes, driving continual improvements and enhancing overall governance.Your Key Responsibilities:Lead the administration of our Service Management System and service catalogues, assisting internal teams in meeting Service Level Agreements (SLAs) and industry benchmarks.Utilize your extensive knowledge of ITSM processes to coordinate with internal teams, ensuring high-quality service delivery and alignment with business needs.Conduct technical assessments of incidents and problems to identify areas for improvement, spearheading investigations through Problem Management.Analyze operational metrics to pinpoint improvement opportunities in both efficiency and agility, while ensuring quality service delivery.Monitor daily metrics to maintain service delivery within established targets and identify any potential trends affecting service quality.Act as the central liaison for compliance and regulatory matters related to Corporate IT.Oversee global governance activities concerning various processes.Prepare management reports on Key Performance Indicators (KPIs) and service quality metrics.Engage actively in developing a vision for Corporate IT projects and services in collaboration with stakeholders.Cultivate a team culture centered on ownership, collaboration, and commitment to quality.Collaborate with technical leadership to ensure alignment with architectural direction and operational practices.

Betsson Group is actively seeking an experienced HR Shared Services Manager to lead our dynamic team in Malta and enhance the delivery of essential HR services across our global operations. This role presents a unique opportunity for a passionate individual who is eager to create structured frameworks, improve efficiency, and ensure high-quality HR service delivery at scale. If you are driven by the desire to make a significant impact and elevate HR practices, we want to hear from you!

The Wow As the CRM Communications Customization Manager at Betsson, you will play a pivotal role in empowering our internal email marketing teams to extract maximum value from our email marketing initiatives. Your innovative approach will help create engaging templates and bespoke solutions, adhering to best practices. Your expertise will guide our campaign teams in producing compelling and optimized email communications efficiently and at scale. In our culture of continuous improvement, you will actively seek opportunities to enhance conversion rates, championing excellence and innovation in email marketing. Your Responsibilities Include: Acting as the internal authority on advanced email creation and coding techniques (HTML, CSS, AMPScript), as well as customization options. Training and equipping coordinators with the necessary skills and tools for independent email and landing page customization and optimization. Driving innovation by leading the development of email and landing page design, functionality, and scalability to maintain a competitive edge. Establishing scalable ESP setups and workflows that streamline and automate email operations to support company growth and enhance efficiency. Collaborating with design and campaign teams to produce visually appealing, responsive, and modular email templates. Configuring email templates/modules in the ESP for customizable and scalable setups. Implementing new features using advanced coding techniques and third-party tools. Developing and maintaining landing page templates to meet the needs of regional and central teams. Troubleshooting and resolving email and landing page issues to ensure seamless operations. Documenting and tracking system changes for consistency and reference.

Join Betsson Group as a Technical Support Manager and be part of a dynamic team that thrives on innovation and excellence. In this pivotal role, you will lead the Technical Support department, ensuring our clients receive unparalleled assistance and solutions to their technical challenges. Your expertise will contribute significantly to enhancing the customer experience and driving operational efficiency.

Role Overview arhs is hiring a Senior Application Developer in Valletta. This role focuses on designing, building, and maintaining software applications. The position calls for someone who can ensure applications run smoothly and meet high standards for quality and performance. What You Will Do Design and develop software applications from concept through deployment Maintain and improve existing systems to ensure reliability and efficiency Contribute to technical decisions and help guide project direction Location This position is based in Valletta.