About the job
CreatorIQ develops the operating system for creator-led growth, supporting over 1,300 brands and agencies worldwide. The company encourages both in-person and remote collaboration, valuing innovation and teamwork in its flexible work model.
Recognition from organizations such as BuiltIn LA and NY, Deloitte Technology Fast 500™, IDC MarketScape, The Forrester New Wave™, G2, and Influencer MarketingHub highlights CreatorIQ’s reputation and dedication to influencer marketing solutions.
Role overview
The Senior Customer Enablement Specialist leads complex enablement initiatives for the Strategic Account Group (SAG) and scaled programs. Based in Warsaw, this role requires experience in enablement, the ability to work independently, and a talent for mentoring others while maintaining high execution standards.
Responsibilities include handling challenging customer use cases and setting the standards, templates, and best practices for enablement across the team.
What you will do
Lead complex SAG enablement delivery
- Oversee enablement delivery for the most complex SAG customers and workflows
- Design tailored training solutions that align with customer business goals
- Implement enablement deliverables as specified in SAG Services agreements
- Serve as a trusted advisor to customer stakeholders on enablement topics
Develop advanced customer help centers and playbooks
- Design and launch advanced Help Centers covering multiple workflows
- Create detailed playbooks that act as long-term reference materials for customers
- Maintain accuracy, clarity, and alignment in all enablement content
