About the job
Dentons Business Services EMEA serves as the operational backbone of Dentons, the world's largest law firm, delivering unparalleled service to clients throughout Europe, the Middle East, and Africa. Our EMEA business services team is integral to enhancing efficiency, fostering innovation, and promoting collaboration within the global network.
At Dentons, we are dedicated to providing top-notch support to legal professionals through innovative solutions. Our vibrant and diverse team works cohesively to offer a comprehensive range of services, including finance, IT, human resources, marketing, and more. We take pride in cultivating a culture that embraces continuous improvement and adaptability.
Position Summary:
We are in search of a proactive Senior Cash Collection Specialist fluent in German, with a minimum of 5 years of relevant experience. The ideal candidate will possess a robust financial acumen, exceptional problem-solving abilities, and the capacity to work independently while mentoring junior team members.
Primary Responsibilities:
- Oversee and enhance the cash collection process while ensuring high customer service standards.
- Devising strategies to elevate collection rates.
- Address complex client inquiries and collaborate closely with Partners.
- Track KPIs and initiate process enhancements.
- Provide support to colleagues in resolving intricate cases.
- Uphold compliance with company policies while ensuring service excellence and quality standards.
- Engage with Local Finance teams and various stakeholders effectively.
