About the job
Full-Time • Experienced • Wiesbaden • (m/f/d)
At Yalwa, our mission is to connect individuals in the digital realm, fostering genuine relationships. Joining our team means becoming part of a vibrant, diverse community of passionate professionals from over twenty-five countries. Here, you will be encouraged to challenge yourself, enhance your skills, share your expertise, and contribute to exciting projects.
Are you an IT expert with a knack for practical solutions and proficiency in MacOS? If so, this role is tailored for you! You will be pivotal in managing our IT systems, maintaining office IT infrastructure, and addressing technical issues directly on-site.
Your Responsibilities:
Act as the primary contact for all IT-related issues within the office environment
Ensure employee satisfaction through professional and cordial service
Demonstrate a willingness to expand your knowledge in Linux production environments and an eagerness to develop in this area
Participate in shared, rotating on-call duties to support live production systems
Provide technical support and troubleshoot hardware, software, and network issues
Oversee and maintain all macOS client systems, including centralized administration via SimpleMDM
Manage the entire office network infrastructure, including switches, routers, firewalls, VPNs, wireless access points, and cabling
Administer and maintain office IT infrastructure, including printers, telecommunication devices, conference rooms, and displays
Manage user accounts and permissions across all IT systems
Effectively administer office services such as Jira, Confluence, and Google Workspace
Monitor and address IT requests and ticketing
Implement IT policies and procedures to ensure security and operational efficiency
Plan and execute IT security projects, including the creation and implementation of security strategies
Develop and maintain support documentation, knowledge bases, and training materials to streamline IT processes
