About the job
Embark on a rewarding journey with ASM, a pioneer in cutting-edge technology and a thriving, collaborative culture.
With over 55 years of leading the charge in innovation and technological advancements, ASM is home to more than 4,500 professionals from 70 different nationalities. Our advanced semiconductor devices are integral to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves not only on our technological prowess but also on our commitment to diversity, inclusion, and sustainability, which drive us to make a positive impact globally. Our development programs are designed to support your growth, enhancing your future while pushing the limits of innovation to unlock potential.
POSITION SUMMARY
As a Senior Field Process Engineer, you will be tasked with understanding customer needs and providing exceptional process support. You will collaborate closely with Business Units (BUs) to ensure that we not only meet but exceed customer expectations.
Your role will be instrumental in enhancing business success by developing and refining processes that operate on our tool sets at customer locations.
JOB RESPONSIBILITIES
- Assess and identify current customer needs while anticipating future requirements to build sustainable relationships and solutions.
- Lead continuous improvement initiatives related to customer experience through team collaboration, process enhancements, and support tool development.
- Oversee new product installations and process development.
- Manage site start-ups and conduct planning/risk assessments to ensure readiness and successful execution, ultimately achieving customer satisfaction.
- Define project scope and resource planning in conjunction with BUs; escalate resource gaps to management.
- Collaborate as a unified team with Customer Support Engineers, Sales, and BUs to ensure seamless site-based operations and services.
