About the job
Key Responsibilities:
- Negotiate all aspects of renewal contracts, employing strategic negotiation techniques to achieve mutually beneficial outcomes that enhance contract value and foster strong customer relationships.
- Identify customer needs and adeptly manage accounts to facilitate successful renewal closures.
- Maintain comprehensive knowledge of ServiceNow's licensing models to assist both sales teams and customers during licensing discussions.
- Track customer health metrics to pinpoint potential risks and formulate effective risk mitigation strategies while collaborating with partner teams.
- Communicate regularly with management regarding renewal status and escalate issues as necessary.
- Engage customers in proactive discussions about renewal readiness, timing, and overall needs.
- Maintain ongoing connections with customers on multi-year contracts to ensure sustained engagement and realization of customer value.
- Present renewal proposals and options to customers, alerting them to impending contract expirations.
- Collaborate with Legal, Deals Desk, and Sales Operations to resolve complex issues related to contract approval and finalization.
- Partner with the Customer Success organization to review customer value achievements, driving product adoption and maximizing usage.
