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Field Collection Specialist - Cirebon

CermaticomCirebon
On-site Contract

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Experience Level

Entry Level

Qualifications

Minimum of 6 months experience in banking and/or multifinance (experience in the fintech industry is a plus). Possess a motor vehicle and at least a Class C driver's license. Minimum high school diploma or equivalent. Strong communication and negotiation skills. Good competencies in field collection, especially for unsecured loans. Demonstrated persistence and a strong target orientation. Able to work collaboratively in a team with good interpersonal skills. Familiarity with computer applications and Microsoft Office. Resident of Cirebon.

About the job

  • Conduct visits to debtors and deliver Warning Letters (SP) for accounts overdue more than 20 days to validate conditions, analyze, and collect payments on outstanding obligations.
  • Negotiate suitable payment options with customers.
  • Monitor debtor payment commitments according to overdue periods and follow up on promised payments.
  • Analyze handling results and take action according to the scope of work, as necessary.
  • Locate customers who are unreachable at home or work.
  • Ensure all customer data is accurate, including phone numbers and addresses.
  • Report and discuss visit outcomes with superiors, documenting each collection activity within the collection system.
  • Coordinate with internal collection teams and related units regarding debtor management.

About Cermaticom

Cermaticom is a leading company dedicated to providing innovative financial solutions. Our mission is to enhance financial accessibility and empower individuals through tailored services. Join us and be a part of our commitment to excellence in the financial sector.

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