Carbon, Inc. logoCarbon, Inc. logo

Field Service Engineer

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Qualifications:5+ years of relevant experience in a similar role. Bachelor's degree in an engineering discipline is preferred but not essential. A practical, hands-on approach to problem-solving is crucial. Proficiency in reading and interpreting electrical schematics and mechanical drawings. Excellent communication skills in both German and English, both spoken and written. Strong analytical and troubleshooting abilities with mechanical and electrical systems. Demonstrated customer service skills are required. A valid personal vehicle is necessary for travel. A valid passport is required.

About the job

Carbon, Inc. develops 3D printing technology and partners with creators worldwide to help produce essential products. The company values teamwork across disciplines and encourages both group and individual achievements. The team aims to solve complex challenges and drive industry change through new ideas.

Role overview

The Field Service Engineer ensures customers have a positive experience with Carbon’s products. This position is based in Germany and reports to the Field Service Engineering Manager. The engineer works closely with Service and Engineering teams to resolve technical issues directly at customer sites.

What you will do

  • Travel frequently (75-90%) within Germany and internationally to install, maintain, and upgrade equipment at customer locations.
  • Train customers on using and caring for Carbon products.
  • Create and improve standardized service processes and documentation.
  • Identify trends in field failures and share feedback with development teams to help improve products.
  • Collaborate with engineering and manufacturing teams to investigate and resolve new technical issues.
  • Support engineering and manufacturing teams with additional tasks as required.
  • Respond to occasional off-hours calls and work needs.
  • Stay prepared for international travel as part of the role.

Requirements

  • At least 5 years of relevant experience.
  • Bachelor’s degree in an engineering field preferred, but not required.
  • Hands-on problem-solving skills.
  • Ability to read and interpret electrical schematics and mechanical drawings.
  • Strong verbal and written communication skills in both German and English.
  • Excellent troubleshooting skills for mechanical and electrical systems.
  • Demonstrated customer service experience.
  • Personal vehicle required.
  • Valid passport required.

Carbon encourages candidates from varied backgrounds to apply, even if not every listed requirement is met. The company values diverse perspectives and skills.

About Carbon, Inc.

Carbon is redefining the future of manufacturing through innovative 3D printing technology. Our mission is to enable creators worldwide to produce the necessary solutions for today’s challenges. We believe in the power of collaboration across diverse fields to address complex problems, and we strive to create technology that will have a lasting impact on industries globally.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.