About the job
MyOutDesk connects skilled professionals in the Philippines with organizations in the United States, supporting clients in real estate, healthcare, finance, and professional services. Since 2008, the company has focused on building long-term, remote careers for its team members, helping them make meaningful contributions to global teams.
The Finance Operations Coordinator role is fully remote and based in the Philippines. This position manages a broad portfolio of client programs, ensuring smooth operations in scheduling, staffing, quality assurance, and client relationships. The role requires independent decision-making, strong judgment, and accountability, especially when handling operational challenges and client communications.
Program & Schedule Management
- Oversee scheduling for around 150 active programs.
- Maintain efficient resource allocation and resolve scheduling conflicts.
- Keep scheduling data accurate and current across multiple systems.
Staffing & Workforce Management
- Make staffing decisions, including urgent coverage and substitute assignments.
- Work with recruitment teams to fill vacancies and meet staffing needs.
- Monitor staff performance to ensure alignment with program requirements.
Quality Assurance & Program Oversight
- Conduct regular quality audits to ensure programs meet standards.
- Identify trends and risks, and implement corrective actions as needed.
- Lead efforts to improve program delivery and results.
Client Relationship Management
- Serve as the main point of contact for assigned clients.
- Communicate with clients via email, phone, and virtual meetings (Zoom).
- Build trust through proactive engagement and address client concerns promptly.
Incident Management & Resolution
- Lead incident response and resolve issues efficiently for assigned programs.
