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Finnish Speaking Customer Support Representative - Remote in Latvia

Mercier Consultancy MDRemote — Latvia
Remote Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in Finnish (both written and spoken); proficiency in English is an advantage. Prior experience in customer support or a related service role is preferred. Excellent communication and interpersonal skills. Ability to handle multiple tasks and work effectively in a fast-paced environment. Familiarity with customer support tools and software is beneficial. Positive attitude and eagerness to learn and develop professionally. Strong attention to detail and problem-solving abilities.

About the job

Join Mercier Consultancy MD as a Finnish Speaking Customer Support Representative and help us provide exceptional service to our Finnish-speaking clients. This remote position is perfect for individuals who are fluent in Finnish and possess a strong commitment to delivering outstanding customer support. In this role, you will assist customers with their inquiries, ensuring a seamless and positive experience with our organization.


Key Responsibilities

  • Deliver exemplary customer support to Finnish-speaking clients through various channels including phone, email, and chat.
  • Address inquiries regarding our products, services, and customer accounts with professionalism and efficiency.
  • Quickly resolve customer issues while maintaining a high standard of satisfaction.
  • Accurately document all customer interactions for future reference.
  • Work collaboratively with internal teams to enhance service delivery and customer satisfaction.
  • Stay updated on product changes, policies, and procedures to effectively assist customers.

About Mercier Consultancy MD

Mercier Consultancy MD is dedicated to providing top-notch consultancy services, focusing on customer satisfaction and employee development. Join our dynamic team and contribute to our mission of delivering excellence in customer support.

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