Qualifications
Essential Skills and Requirements1 to 3 years of experience in the automotive industry, particularly in Fleet Management, Car Rental, taxi services, or automotive manufacturing, with a focus on Operations, Quality Control, or Assurance. Experience in ride-hailing or automotive fleet management is highly desirable. A minimum of a bachelor's degree in any field. Proficient in both Bahasa and English, with strong verbal and written communication skills. Familiarity with Quality Management principles, QMS, and their implementation. Strong technical skills with the ability to explain complex problems simply and clearly. Experience with data analysis and managing large datasets. Proficient in Microsoft Excel or Google Sheets (capable of performing complex functions). Familiarity with Google Data Studio or Power BI is a plus. Possess a problem-solving mindset driven by data and structured thinking. Good knowledge of workshop operations and quality standards.
About the job
About the Role
As our Fleet Quality Associate, you will play a pivotal role in bridging the gap between our extensive fleet operations and strategic objectives. Your goal is to convert raw inspection data into actionable plans that ensure our vehicles are 'street ready'. You will be responsible for maintaining the integrity of our quality inspections, safeguarding against fraud, and ensuring compliance with our product tier standards.
You will report directly to the Fleet Quality Assistant Manager, focusing on the integrity of quality inspections, conducting gap analyses between broken units and repair outcomes, and tracking the progress of quality-related projects.
Key Responsibilities
- Conduct regular audits to identify and flag discrepancies or suspicious inspection results during Check Points activities.
- Analyze discrepancies between unsatisfactory results from Check Points and Direct Repair entries, proposing necessary actions to address issues.
- Perform gap analyses: evaluate Quality In (broken units) against Final QC (post-repair units) to identify vehicles delayed in the repair process.
- Collaborate with Pool Leads across our 12 branches to review periodic Check Points inspection results and assess the fleet's quality conditions, providing necessary support.
- Assist in project rollouts, coordinating with internal and external teams to align project execution with timelines.
- Oversee the Quality Management System (QMS) for Fleet Operations, working with Internal Auditors and Business Compliance to ensure policies and standards remain relevant.
- Evaluate new vehicle models (both 4W & 2W) that may be suitable for ride-hailing services.
About Grab
About GrabGrab is the leading superapp in Southeast Asia, offering a range of services from food delivery to financial management and transportation solutions. At Grab, we believe in purpose-driven work that fosters joy and excellence through technology and AI. Our mission is to propel Southeast Asia forward by economically empowering individuals with heart, hunger, honour, and humility. Meet the TeamWe are Grab Rentals ID, providing fleet supply to Grab and supporting non-bankable partners in becoming driver-partners. Our Fleet team focuses on maintaining competitive service costs through effective maintenance strategies, strategic partnerships, and excellence in vehicle operations across 11 cities, with 5 pool locations in Jabodetabek.
