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Forward Deployed Engineer

SwansRemote
Remote Full-time $200K/yr - $200K/yr

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Experience Level

Experience

Qualifications

QualificationsWe are seeking candidates with:Proven experience in system design and implementation, particularly within legal or consulting environments. Strong analytical skills with the ability to identify operational challenges and design effective solutions. Familiarity with CRM, project management, and automation tools. Excellent communication skills for effective client interactions. A proactive mindset and a passion for continuous improvement.

About the job

Your Role

If you are passionate about technology and enjoy tackling intricate systems, this position is designed for you. You will have the opportunity to apply your technical expertise to real-world operational challenges faced by law firm owners.

Your responsibilities will include deploying CRM configurations, project management systems, automation workflows, analytics dashboards, and AI implementations. You will also identify business bottlenecks and engineer solutions that enhance the efficiency of entire practices.

At Swans, we are building a team of 'Avengers': technical problem-solvers who enter struggling firms, diagnose the operational hurdles impeding their growth, and create and implement technical solutions that unlock significant revenue potential for our clients.

About Us

  • We are a dynamic consulting and implementation agency dedicated to transforming how US law firms leverage technology to provide superior services.

  • Our team currently consists of 10 international members, with plans to expand to over 30 within the next year.

  • Our culture is characterized by energy, straightforwardness, intensity, results-orientation, and a relentless drive to revolutionize our industry.

Daily Responsibilities

This role encompasses two primary aspects:

  • 75% of your time will be focused on hands-on system design, building, and implementation.
  • 25% will involve operational analysis, consulting, and client interaction.

Your technical tasks will span five main areas:

  • CRM Systems: You will automate email, SMS, and AI workflows to ensure prompt lead response and qualification, addressing the inefficiencies of a slow intake team.

  • Case and Project Management Systems: You will standardize and automate processes to clear backlogs, transforming the system into a reliable source of truth for staff.

  • Data and Analytics: You will construct a data pipeline and profitability dashboard that provides real-time insights, steering clear of marketing gambles.

  • Automation: You will streamline document generation by consolidating complex templates into smart formats that produce documents in seconds.

  • AI Implementations: You will address overwhelming workloads by integrating AI solutions that enhance operational efficiency.

About Swans

Swans is a forward-thinking consulting and implementation agency focused on enhancing the technological capabilities of US law firms. Our mission is to empower these firms to deliver exceptional client services through innovative solutions. With an ambitious growth plan and a vibrant team culture, we are poised to make a lasting impact in the legal industry.

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