Founding Customer Success Manager

SnapMagicRedwood City, California, United States

On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for a proactive and results-oriented individual with a passion for customer success. Ideal candidates will possess strong communication skills, a strategic mindset, and a proven track record in customer management within a technology-driven environment.

About the job

At SnapMagic, we are revolutionizing the digital growth engine for the global electronics sector.

Our flagship platform, SnapMagic Search (previously known as SnapEDA), engages over 2 million engineers each year and serves as the go-to discovery layer for electronic components. We are now expanding SnapMagic Copilot, leveraging a unique dataset of over 10 million components to function as the discovery and demand layer for the electronics industry worldwide.

Having doubled our revenue since our initial funding round, we operate with a small but exceptional team. Our clients are growing alongside us, and we seek a dynamic individual to transform Customer Success into a robust, revenue-generating powerhouse.

Role Overview:

We are on the lookout for a pioneering Customer Success Manager to take charge of the Customer Success function from the ground up.

This is a hands-on leadership role where you will be the first senior hire in Customer Success, managing accounts directly while crafting the systems, playbooks, and foundational elements for the future team.

You will oversee all post-sale activities: onboarding, adoption, renewals, expansion, escalations, and the entire CS operating model. You will take the initiative to address any ambiguities or inefficiencies by implementing effective processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to enhance SnapMagic's value delivery and customer growth.

Key Responsibilities:

Manage the entire post-sale customer journey, including onboarding, adoption, renewals, and upselling.
Directly oversee a portfolio of clients, including key strategic and enterprise accounts.
Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal processes, health scores, and MBRs/QBRs.
Collaborate with Product and Engineering teams to articulate customer needs, resolve issues, and influence product roadmap decisions.
Design scalable yet efficient Customer Success processes that enhance team productivity.
Lay the groundwork for future Customer Success initiatives and team expansions.

About SnapMagic

SnapMagic is at the forefront of digital innovation within the electronics industry, empowering engineers with cutting-edge tools and resources. As a rapidly growing company, we offer a dynamic work environment that fosters creativity and professional growth.

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Nimble is an innovative healthtech company dedicated to enhancing access, understanding, and management of healthcare. We aim to establish the largest and most beloved pharmacy business globally. As a rapidly growing, technology-driven startup, we prioritize refining the experiences of both patients and pharmacists. At Nimble, we cultivate a collaborative culture characterized by open communication and proactive strategies, empowering us to tackle today's thrilling challenges and achieve remarkable growth.Our Enterprise Customer Success team collaborates with our most significant and intricate clients to facilitate measurable business transformations. We are seeking a Manager of Enterprise Customer Success to guide our team in managing a portfolio of priority enterprise accounts.In this pivotal role, you will oversee a team of seasoned Customer Success Managers (CSMs) who are committed to driving long-term customer value through strategic success planning, stakeholder alignment, best practice consultation, and demonstrable business impact. Your responsibilities will include ensuring operational excellence, providing coaching, and maintaining consistent execution across the team, guaranteeing that all interactions yield tangible outcomes that enhance retention and growth. You will collaborate closely with other leaders at Nimble to align account strategies, expansion initiatives, and customer success frameworks.Why this position is vital:Enterprise CSMs are responsible for value realization and retention for Nimble's most strategic clients. This role guarantees that engagements are executed with precision and impact through clear processes, structured coaching, and data-driven accountability.Your leadership will enable the team to connect Nimble’s platform with customer business objectives, demonstrate realized value, expand use cases, and instill a sense of urgency around adoption. This role directly influences retention, expansion, and product usage, which are core metrics for the success of Enterprise Customer Success.

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Founding Customer Success Manager

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Full-time|On-site|Redwood City, California, United States

At SnapMagic, we are revolutionizing the digital growth engine for the global electronics sector.Our flagship platform, SnapMagic Search (previously known as SnapEDA), engages over 2 million engineers each year and serves as the go-to discovery layer for electronic components. We are now expanding SnapMagic Copilot, leveraging a unique dataset of over 10 million components to function as the discovery and demand layer for the electronics industry worldwide.Having doubled our revenue since our initial funding round, we operate with a small but exceptional team. Our clients are growing alongside us, and we seek a dynamic individual to transform Customer Success into a robust, revenue-generating powerhouse.Role Overview:We are on the lookout for a pioneering Customer Success Manager to take charge of the Customer Success function from the ground up.This is a hands-on leadership role where you will be the first senior hire in Customer Success, managing accounts directly while crafting the systems, playbooks, and foundational elements for the future team.You will oversee all post-sale activities: onboarding, adoption, renewals, expansion, escalations, and the entire CS operating model. You will take the initiative to address any ambiguities or inefficiencies by implementing effective processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to enhance SnapMagic's value delivery and customer growth.Key Responsibilities:Manage the entire post-sale customer journey, including onboarding, adoption, renewals, and upselling.Directly oversee a portfolio of clients, including key strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal processes, health scores, and MBRs/QBRs.Collaborate with Product and Engineering teams to articulate customer needs, resolve issues, and influence product roadmap decisions.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives and team expansions.

Jan 6, 2026

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Founding Customer Success Manager

SnapMagic

Full-time|On-site|Redwood City, California, United States

At SnapMagic, we are revolutionizing digital growth for the global electronics sector.Our flagship platform, SnapMagic Search (previously SnapEDA), caters to over 2 million engineers annually, serving as the primary discovery layer for electronic components. We are excited to expand SnapMagic Copilot, leveraging our proprietary dataset of over 10 million components to enhance discovery and drive demand across the global electronics market.Having doubled our revenue since our seed funding, we are on an upward trajectory with a talented team that maintains high standards. As our customer base scales, we are seeking a skilled Customer Success Manager to transform our Customer Success function into a robust, revenue-generating powerhouse.Key Responsibilities:We are looking for a proactive Founding Customer Success Lead who will take charge of the end-to-end Customer Success journey.This hands-on role requires you to be our first senior Customer Success hire. You will directly manage client accounts while also developing the systems, playbooks, and frameworks that our Customer Success team will rely on.You will oversee all post-sale activities: onboarding, customer adoption, renewals, upselling, and the operational model of Customer Success. When there are challenges or inefficiencies, you will address them with a keen eye, first exercising judgment and then implementing processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to ensure SnapMagic delivers exceptional value and grows alongside our customers.You will:Manage the complete post-sale customer lifecycle including onboarding, adoption, renewals, and upselling.Directly handle a portfolio of customers, with a focus on strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal strategies, health scores, and management review meetings.Collaborate with Product and Engineering to advocate for customer needs, resolve issues, and influence product roadmap strategies.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives.

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