About the job
Join our expanding team as a Freelance Customer Experience Trainer in Japan!
About Us:
Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.
Your Role:
In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:
- Assessing clients’ learning needs to provide impactful training to their teams.
- Collaborating on project plans to identify training needs, objectives, and schedules.
- Designing and creating effective training programs.
- Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.
- Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.
- Providing coaching both on-site and online.
