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French Bilingual Customer Service Representative

FGC+Davao City, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

What You Will Be Responsible For:Master company platforms and processes to uncover opportunities for enhancing customer care and service management efficiency, in collaboration with the Director of Technical Services and the Director of Parts & Engineering. Provide insightful solutions and support to our customers, ensuring their needs are met effectively. Foster strong relationships with customers to enhance their overall experience with our brand.

About the job

Join our vibrant and dedicated team at FGC+ and take a pivotal role in providing exceptional customer service! As a French Bilingual Customer Service Representative (CSR), you will engage directly with our valued retail partners, their end users, and our skilled technical service teams. Your responsibilities will include delivering timely, accurate, and supportive assistance through both phone and email channels. You'll be the central point of contact for tasks ranging from verifying product warranties to troubleshooting issues and coordinating repairs, ensuring a seamless post-installation experience. This is your chance to make a significant impact while empowering customers to maximize their experience with our products.

About FGC+

#SparkSuccess at FGC+At FGC+, we are committed to innovation and excellence in customer service. Our dynamic team is dedicated to fostering an environment where creativity and teamwork thrive, driving success for both our customers and our business.

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