French-Speaking New Partner Experience Advisor

DeliverooManchester - Main Office

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Entry Level

Qualifications

Essential Skills:Language Skills: Native or fluent in both French and English (written and spoken). Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.

About the job

Join Our Team as a New Partner Experience Advisor (French Speaking)

At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.

We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.

Your Responsibilities

As part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.

Here’s what your daily tasks may include:

Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.
Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.
Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.
Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.
Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.

Qualifications for Success

Essential Skills:

Language Skills: Native or fluent in both French and English (written and spoken).
Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.

About Deliveroo

Deliveroo is dedicated to transforming the way people shop and eat, focusing on impact, innovation, and growth in our services to partners worldwide.

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French-Speaking New Partner Experience Advisor

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