About the job
About Joivy
Joivy stands as Europe's premier comprehensive residential platform, seamlessly connecting users with diverse living options, including coliving, microliving, vacation rentals, student accommodations, and coworking spaces. Our mission is to provide property owners and investors with a holistic suite of services to amplify their real estate endeavors, encompassing property management, asset management, and strategic marketing solutions. With a vibrant team of 400 employees averaging 32 years of age and hailing from over 30 countries, Joivy operates across 21 offices in 50 destinations across 6 countries: Italy, Spain, France, Portugal, the UK, and Bulgaria.
Our unique offerings combine the expertise of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open, driving innovative changes in the European residential market. Additionally, we have brands like Joivy Renew, focusing on home renovations and turnkey furniture sales, and Joivy Invest, dedicated to real estate investments.
Joivy Scotland
In Edinburgh, Joivy has built a stellar reputation as a premium rental management company, prioritizing a hospitality-centric approach to property management. We proudly manage over 160 homes for individual clients, 60 for B2B partnerships, and numerous apartment hotels. As we expand our portfolio of high-quality serviced apartments, hotels, long-term rentals, and rural retreats, we remain committed to providing exceptional service to both Guests and Clients.
Seasonal Operations
From June to September, Joivy transforms various buildings in the UK and Europe into short-term, seasonal hotels.
Role Overview
The Front-Desk Assistant will play a pivotal role in creating memorable experiences for our guests. Responsibilities include welcoming guests, managing check-ins and check-outs, addressing guest inquiries, and delivering prompt, professional services to ensure guest satisfaction. The role necessitates effective communication with guests through various channels, including face-to-face interactions, written correspondence via Joivy’s communication platform, and phone calls. Our primary goal is to provide an exceptional experience that fosters trust and encourages repeat visits.
Key Responsibilities
- Facilitating the smooth daily operations of our hotels.
