Hotel TwentySeven logoHotel TwentySeven logo

Front Office Associate

Hotel TwentySevenAmsterdam, Noord-Holland, Nederland
On-site Full-time

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Experience Level

Entry Level

Qualifications

You identify with the following:Completed education in Hospitality, Hotel Management, or a related field;Excellent communication skills in English; proficiency in Dutch is a plus;Strong organizational and multitasking abilities;Passion for hospitality and delivering exceptional guest experiences;Ability to work flexible hours, including evenings and weekends.

About the job

Hotel TwentySeven sits in the heart of Amsterdam, offering guests a boutique suite experience with views of Dam Square and the Rokin. With just 16 exclusive suites, a Michelin-starred restaurant, and a renowned bar, the hotel is dedicated to delivering personalized hospitality and memorable moments. The team values both guests and employees, fostering a welcoming and supportive workplace.

Role overview

The Front Office Associate is the face of the hotel, greeting guests and ensuring their experience is seamless from arrival to departure. This position connects multiple departments and plays a key part in creating a refined, worry-free stay for every guest. Attention to detail and a genuine service mindset are essential, as the goal is to anticipate needs and exceed expectations at every turn.

What you will do

  • Welcome guests warmly at the hotel, restaurant, and bar
  • Handle check-in and check-out for all guests
  • Share accurate information about the hotel and Amsterdam
  • Create and update guest profiles for tailored service
  • Arrange exclusive experiences and services, both on-site and throughout the city
  • Serve as the main telephone contact for internal and external calls
  • Promote and sell exclusive TwentySeven products
  • Uphold the hotel’s reputation for exceptional service and attention to detail

What sets this role apart

Every day brings the chance to craft unique guest experiences in a setting where service, precision, and high standards are the norm. The team strives for perfection and aims to deliver nothing short of a 10 for every guest.

About Hotel TwentySeven

Hotel TwentySeven is a luxurious boutique hotel characterized by its exceptional service and prime location in Amsterdam, offering guests an unforgettable experience with a Michelin-starred restaurant and exquisite accommodations.

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