Fulfillment Operations Team Lead

HelloFreshManila, Manila, Philippines

On-site Full-time

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Experience Level

Manager

Qualifications

What You’ll DoCore Team Responsibility: Execute operational sales tasks such as order placement, quality assurance, sales system updates, payment processing, and issue escalations. Manage and supervise the daily performance of Specialists, prioritizing tasks, allocating resources, and enhancing team efficiency. Ensure compliance with established SOPs, SLAs, quality standards, and delivery timelines across all workflows. Review work outputs for accuracy and compliance.

About the job

The Role

At HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.

The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.

We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

About HelloFresh

HelloFresh is a global leader in meal kit delivery services, committed to providing customers with fresh ingredients and easy-to-follow recipes that inspire home cooking. Our innovative approach and emphasis on sustainability set us apart in the food industry.

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