About the job
At Plain, we are revolutionizing customer support for the next generation of B2B enterprises. Our mission is to create the most advanced, efficient platform that allows businesses to transcend reactive customer support and cultivate genuine relationships with their clients.
Renowned companies such as Cursor, Vercel, and Granola have placed their trust in Plain to streamline all customer interactions, facilitate rapid team collaboration, and enhance their workflows through the power of AI.
The B2B customer support landscape is experiencing a profound transformation. With AI reshaping customer engagement, support is evolving from a compartmentalized function to a comprehensive company-wide initiative across platforms like Slack, Discord, and beyond. The outdated methods, slow, manual, and disconnected, are no longer viable.
Responsibilities
At Plain, engineering transcends mere task management; it's about taking full ownership of challenges, from making infrastructure decisions to designing features and crafting user-friendly interfaces.
In this role, you will:
Develop across the entire stack: create engaging frontend interfaces, robust backend logic, and everything in between.
Launch impactful features that are not only fast and reliable but also enjoyable to use.
Influence product and technical strategy by collaborating closely with design, engineering teams, and company founders.
Work directly with customers to comprehend their challenges and deliver elegant solutions.
Contribute to cultivating a dynamic, product-focused engineering culture.
Ideal Candidate
This position is a great match if you:
Have successfully delivered features from inception to deployment in fast-paced environments.
Exhibit initiative and a strong sense of agency; you proactively identify priorities, drive progress, and enhance processes, speed is key at Plain.
Are motivated by creating a significant impact and driven by customer success; you evaluate your work based on user experience rather than just code quality.
Desire to engage with customers directly and influence product decisions rather than merely executing tasks.
Value craftsmanship and enjoy building products that are both powerful and intuitive.
Seek not only to excel in a vibrant team but also to have a voice in enhancing Plain’s operations.
Not a Fit If
This role may not suit you if you:
Prefer a structured environment where tasks are clearly defined without room for initiative.
