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General Manager at Benugo | Solihull

BenugoSolihull
On-site Full-time

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Experience Level

Manager

Qualifications

A minimum of 3 years’ experience in a similar retail management role. Barista experience is advantageous. Exceptional leadership and communication skills. A proactive and positive attitude. Ability to prioritize and manage multiple tasks in a dynamic environment. Meticulous attention to detail and excellent record-keeping skills. A passion for hospitality and a commitment to delivering exceptional guest experiences. A collaborative team player who leads by example. Adept at adapting to challenges with a solution-oriented mindset.

About the job

As a pivotal leader within our team, you will spearhead the management and development of growth strategies aimed at enhancing our business performance. Your role encompasses a diverse range of responsibilities including but not limited to sales strategies, recruitment, training, ensuring exceptional food quality and service, and maintaining an active presence on the floor.

Commercial Responsibilities:

  • Oversee business performance at the location to meet company forecasts and yearly targets.
  • Analyze sales performance to drive profitability while consistently elevating standards.
  • Coordinate marketing initiatives, including promotional events and discount schemes.

People Management:

  • Provide clear direction and briefings to the team.
  • Deliver constructive feedback on performance through structured reviews.
  • Recruit top talent to build an exceptional team.

Client Service:

  • Establish and nurture a professional relationship with John Lewis.
  • Ensure effective communication and engagement with clients.
  • Regularly assess customer feedback and develop action plans based on insights.

Health & Safety, Food Safety, and ESG:

  • Achieve a minimum score of 90% on European Safety Bureau assessments and 5-star ratings on EHO visits.
  • Ensure compliance with statutory health and safety, food safety, and environmental legislation.

About Benugo

Founded with a vision to create not just superb, natural food, but also memorable experiences, Benugo continues to thrive. Our brand encompasses award-winning high street stores and cafes within some of the world's most cherished public spaces and visitor attractions. We are thrilled to expand our partnership with John Lewis to deliver a new culinary experience in their in-store restaurants across 32 locations. This is an exciting opportunity to reimagine dining with fresh, quality ingredients sourced from local suppliers. Are you a visionary hospitality leader ready to shape an iconic partnership? Join us as a General Manager to lead the catering and hospitality strategy for a prestigious collaboration.

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