Position has been filled
Relay Commerce logo

General Manager of Messaging Solutions

On-site Full-time
Position filled

Experience Level

Manager

Qualifications

Qualifications Proven experience in a General Management role, preferably within a B2B SaaS environment. Strong understanding of the e-commerce landscape, particularly platforms like Shopify. Demonstrated ability to drive revenue growth and profitability in a competitive market. Exceptional leadership skills with experience in managing cross-functional teams. Strategic thinker with a hands-on approach to operational management. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment.

About the role

About Relay Commerce

Relay Commerce is a pioneering e-commerce enablement platform designed to empower businesses with advanced solutions for personalized messaging, social commerce, and customer retention. We assist merchants in navigating the dynamic digital landscape, providing a comprehensive suite of tools that have already generated over $1 billion in additional gross merchandise volume for more than 35,000 clients.

Our robust ecosystem comprises seven innovative software products that facilitate revenue growth for merchants through email marketing automation, on-page conversion optimization, management of user-generated content, retention analytics, and subscription management. The Relay suite has established itself as an essential revenue-generating resource for forward-thinking e-commerce businesses globally.

About the Messaging Division

Fomo is the original Social Proof application that enhances online store conversion rates by integrating seamlessly with various e-commerce platforms, including Shopify, WooCommerce, BigCommerce, Wix, and Squarespace. It’s also a preferred choice among online course providers and SaaS companies.

SalesPop is designed exclusively for Shopify, enhancing on-site engagement through real-time social proof notifications and interactive brand storytelling popups, allowing merchants to showcase activity and narrate their brand story directly to shoppers.

Smartrmail is an AI-driven email marketing platform tailored for e-commerce, offering direct integrations with Shopify, BigCommerce, and Neto. Smartrmail equips merchants with all necessary email marketing tools to boost sales and provides managed email marketing services for brands aiming to scale beyond DIY solutions.

About the Role

We are on the lookout for a commercially astute and strategically oriented General Manager to spearhead our Messaging division, which includes three rapidly growing B2B SaaS products catering to the e-commerce sector. The ideal candidate is a builder-operator capable of driving innovation within our existing portfolio while ambitiously developing the next generation of Agentic Messaging products.

The General Manager will be responsible for the overall performance of the division, encompassing revenue generation, profitability, product strategy, and operational execution. This role requires oversight of cross-functional teams, including Sales, Marketing, Customer Success, and Product, ensuring alignment between strategy and execution to foster sustainable revenue growth.

The candidate must be a hands-on operator, adept at balancing strategic leadership with operational discipline and accountability for outcomes. A strong background in B2B SaaS, deep familiarity with the e-commerce ecosystem (particularly with Shopify and related platforms), and experience managing middle management teams are essential for success in this role.

About Relay Commerce

Relay Commerce is at the forefront of e-commerce innovation, providing cutting-edge solutions that enhance merchant capabilities in personalized messaging, social commerce, and customer retention, ensuring their success in a rapidly changing digital marketplace.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.