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Genesys Cloud CX Business Analyst

MiratechBuenos Aires
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a strong analytical mindset and have experience working with the Genesys Cloud platform. Key qualifications include:Proven experience as a Business Analyst, preferably in a technology or telecommunications environment. Strong understanding of customer experience and contact center operations. Excellent communication and interpersonal skills. Ability to translate business requirements into technical specifications. Experience with project management methodologies.

About the job

We are seeking a talented and detail-oriented Genesys Cloud CX Business Analyst to join our dynamic team at Miratech. In this role, you will play a crucial part in analyzing, designing, and implementing solutions that optimize our clients' use of the Genesys Cloud platform. Your expertise will help drive business process improvements and enhance customer experience.

About Miratech

Miratech is a global IT services provider dedicated to delivering innovative solutions that empower businesses. With a focus on technology and customer success, we strive to enhance the operational efficiency of our clients across various industries.

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