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Experience Level
Experience
Qualifications
The ideal candidate should possess strong analytical and problem-solving skills, excellent communication abilities, and a customer-focused mindset. Familiarity with the Genesys platform and relevant technical support experience is preferred. A Bachelor’s degree in a related field is advantageous.
About the job
TTEC Digital seeks a Genesys Cloud Support Engineer to join its team in Bogota. The Genesys Partner Practice brings together CX designers, consultants, engineers, and data scientists, all focused on delivering strong customer experiences through Genesys solutions. With more than 400 certifications and 15 Genesys Partner of the Year awards, the team specializes in integrating Genesys platforms and applications into complex, multi-platform environments.
Role Overview
This role centers on providing technical support for Genesys Cloud. The Support Engineer addresses customer issues, working to ensure smooth and reliable experiences. Responsibilities include diagnosing problems, reviewing application programming, identifying root causes, and either implementing solutions or guiding customers through the resolution process. Issues may range from straightforward to highly complex.
About TTEC Digital
TTEC Digital focuses on helping organizations create workplaces where employees feel valued and supported. The company believes that a strong employee experience leads to better customer outcomes and a thriving workplace for all.
About TTEC Digital
TTEC Digital is a leading player in the customer experience sector, recognized for our innovative approach and commitment to creating exceptional experiences for both employees and customers. Our extensive accolades and certifications underscore our expertise in the Genesys ecosystem.
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