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Experience Level
Experience
Qualifications
Requirements Fluency in German (both written and spoken) is essential; proficiency in English is advantageous. Prior experience in customer service is preferred, ideally within the energy or environmental sector. Excellent communication and interpersonal skills with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM systems and appointment scheduling tools is a plus. Proficient with computer applications and digital communication tools. A proactive, solution-oriented approach and commitment to excellent service.
About the job
Join the dynamic team at Mercier Consultancy MD as a German-Speaking Customer Service Agent, dedicated to providing exceptional support for Energy Audit Deutschland. This remote role is perfect for individuals fluent in German who are passionate about customer service and eager to contribute to the energy audit sector. In this position, you will assist German-speaking customers with their inquiries regarding energy audits, appointment schedules, and related services.
Key Responsibilities
Deliver outstanding customer support in German through phone, email, and chat.
Help customers with queries related to energy audit products and services.
Coordinate and schedule appointments between customers and auditors.
Accurately document all customer interactions in the CRM system.
Quickly and professionally resolve customer issues.
Collaborate with internal teams to enhance the customer experience.
Keep abreast of industry trends and company offerings.
About Mercier Consultancy MD
Mercier Consultancy MD is a forward-thinking consultancy firm committed to providing innovative solutions in the energy audit sector. We take pride in our diverse team and are dedicated to fostering a supportive work environment that encourages personal and professional growth.
Optasia is a pioneering B2B2X financial technology platform that specializes in scoring, financial decision-making, disbursement, and collection services. Our mission is to promote financial inclusion globally and transform the financial landscape.We are on the lookout for a dynamic and results-oriented Internal Audit Specialist who is energized by a fast-pa…
Join our dynamic team at Accor Hotels as an Income Audit and Accounts Receivable Accountant. In this pivotal role, you will be responsible for ensuring the accurate recording and reconciliation of income transactions, contributing to the financial integrity of our operations. Your analytical skills will be key in identifying discrepancies and providing solutions that enhance our financial processes.We are looking for a detail-oriented individual who thrives in a fast-paced environment and possesses a strong understanding of accounting principles. If you are passionate about finance and eager to make a significant impact, we encourage you to apply.
Optasia is an innovative B2B2X financial technology platform that specializes in scoring, financial decision-making, disbursement, and collections. Our mission is to facilitate financial inclusion for everyone. We are transforming the world in our unique way.We are in search of a dynamic and results-oriented Internal Audit Specialist who possesses a proactive mindset and excels in a fast-paced, agile, and empowering environment. Join our expanding team of passionate professionals dedicated to delivering solutions in an exciting and innovative landscape. This position is perfect for individuals with Senior Associate or Manager-level expertise, particularly those with fintech experience.As part of our Risk, Compliance, and Assurance function, the successful candidate will report to the Head of Internal Audit. You will be instrumental in assessing and enhancing the effectiveness of our internal controls, risk management practices, and overall governance processes, ensuring we maintain compliance while scaling operations.The ideal candidate will showcase strong analytical abilities and communication skills, adept at converting audit findings into actionable insights that drive business value. Collaboration with cross-functional teams across finance, operations, commercial, product, risk, and compliance will be key to ensuring secure scaling while upholding robust control frameworks and operational discipline.Key Responsibilities:Lead comprehensive risk-based internal audits from scoping to reporting and follow-up.Develop an in-depth understanding of Optasia’s business model and evaluate key risks in Finance, Operations, Commercial, Product, Risk, Compliance, and third-party engagements.Assess the design and operational efficiency of internal controls, identify root causes, and propose actionable enhancements to support growth and compliance.Prepare detailed reports and communicate audit findings, offering clear, actionable recommendations to management.Collaborate with stakeholders to facilitate remediation and ensure measurable improvements in controls.Contribute to the ongoing development of the annual internal audit plan, methodology, and monitoring activities.Foster a culture of accountability and strong internal controls.Act as a trusted advisor—balancing risk and operational needs.
Full-time|Remote|Remote — Thessaloniki, Central Macedonia, Greece
Join the dynamic team at Mercier Consultancy MD as a German-Speaking Customer Service Agent, dedicated to providing exceptional support for Energy Audit Deutschland. This remote role is perfect for individuals fluent in German who are passionate about customer service and eager to contribute to the energy audit sector. In this position, you will assist German-speaking customers with their inquiries regarding energy audits, appointment schedules, and related services.Key Responsibilities Deliver outstanding customer support in German through phone, email, and chat. Help customers with queries related to energy audit products and services. Coordinate and schedule appointments between customers and auditors. Accurately document all customer interactions in the CRM system. Quickly and professionally resolve customer issues. Collaborate with internal teams to enhance the customer experience. Keep abreast of industry trends and company offerings.
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About UsWith an impressive legacy in the shipping sector, Danaos Shipping operates one of the largest fleets of independently owned modern, large-sized containerships. Our unwavering commitment to innovation, safety, efficiency, and environmental stewardship has established us as the premier provider of containership management services globally.Recognized for our operational excellence, technological advancements, high standards, and dedication to sustainability, Danaos has received numerous awards that underscore our innovative practices across all aspects of our operations.At Danaos, environmental sustainability is a core value as we chart our future. We consistently implement the highest operational standards on board to guarantee a safe, ethical, and pollution-free environment for our team, the community, and marine life worldwide.Your Role as an IT AuditorAs an IT Auditor, you will:Conduct risk-based assessments of IT systems, infrastructure, and digital platforms.Evaluate IT General Controls (ITGC), including access management, change management, and system operations.Support cybersecurity and technology governance assessments, including ISO 27001 internal reviews and certification readiness.Review security reports, penetration testing outcomes, and system logs to pinpoint potential control weaknesses.Engage in assessments regarding business continuity, disaster recovery, and IT resilience.Offer advisory support on Software Development Lifecycle (SDLC) and change management controls for new systems or applications.Collaborate with IT and technology teams to comprehend system architecture and identify opportunities to reinforce control environments.Keep track of developments in relevant regulations and frameworks (e.g., NIS2, NIST) and integrate them into audit activities.Prepare clear and actionable audit findings and recommendations to assist management in enhancing technology governance.Contribute to broader operational and compliance reviews as part of the Internal Audit team.
