Global Head of Operational Excellence, Rides

Bolt Technology OULondon, United Kingdom; Tallinn, Estonia

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Key Responsibilities:Oversee the Operations Excellence domain within Central Operations, establishing OKRs, success metrics, and execution timelines, while translating strategic objectives into clear operational plans. Collaborate with cross-functional teams to enhance automation and process efficiency. Lead the development of a top-tier Operations Excellence team and maintain high standards for planning and governance. Ensure that global operational standards are effectively communicated and implemented at the local level.

About the job

Join Bolt as the Global Head of Operational Excellence for Rides!

We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!

About Us:

Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.

Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!

Role Overview:

As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.

Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.

Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.

About Bolt Technology OU

Bolt is a rapidly expanding technology company that prioritizes innovation and efficiency. With a user base exceeding 200 million in over 50 countries, we are dedicated to creating a diverse workplace where everyone can contribute to our mission of transforming urban mobility.

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