About the job
At Thought Machine, we are on a bold mission to eliminate legacy technology from banks worldwide. Our innovative core and payments technology is designed natively for the cloud, paving the way for modern banking solutions. Achieving this ambitious goal requires outstanding individuals working collaboratively to build exceptional technology.
In just a few years, we've expanded our team to over 550 talented professionals across offices in London, New York, Singapore, Sydney, and our newly established Engineering Hub in Lisbon. With more than £500 million raised in funding, our prestigious investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures.
We foster a vibrant culture that empowers our team to deliver top-notch work while enjoying the journey. Recognized for our outstanding workplace culture, we have received accolades from Sifted magazine, achieving one of the highest Glassdoor ratings among UK fintech companies, and offering the industry’s most generous employee share packages. Additionally, we were named one of the world’s most innovative fintechs by Global Finance Magazine and recognized by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, as well as a UK Best Employer for 2026.
As the Global Head of Production Support, you will play a pivotal role in our Cloud Support Engineering teams, which are critical to the success of the world’s leading financial institutions. This role goes beyond mere management; you will architect the global customer support experience and lead elite, distributed teams dedicated to supporting the Vault Platform, the cloud-native core banking and payments engine driving the next generation of global finance.
This high-visibility position requires balancing the continuous demands of banking institutions worldwide with the rapid innovation characteristic of a world-class engineering culture.
