About the job
We are seeking a visionary and strategic leader in payment operations to enhance and expand our global payments framework. This pivotal role will spearhead our payment strategies, guaranteeing smooth, secure, and scalable payment processes across diverse international markets.
Global Payments Strategy and Leadership
- Develop and implement a cohesive global payments strategy that aligns with the overall growth objectives of the company.
- Build and manage a high-performing payments team across three international locations.
- Standardize operating procedures, reporting metrics, KPIs, and escalation protocols across regions.
- Establish governance and decision-making frameworks involving payment operations, finance, compliance, and product teams.
Payment Operations Excellence
- Oversee the entire payment lifecycle, including funding (Accounts Receivable), disbursement (Accounts Payable), settlement, reconciliation, chargebacks, returns, and exceptions.
- Enhance transaction success rates while minimizing friction in funding flows for both buyers and sellers.
- Implement scalable operational controls that maintain regulatory compliance amidst volume growth.
- Develop global Service Level Agreements (SLAs) and real-time performance dashboards.
Banking & Payment Partner Management
- Manage strategic relationships with acquiring banks, payout providers, card networks, and alternative payment method suppliers.
- Negotiate commercial terms to optimize processing costs and improve profit margins.
- Diversify and enhance redundancy in global payment corridors.
- Assess and integrate new payment methods to broaden geographical coverage and improve conversion rates.
Regulatory & Compliance Alignment
- Collaborate with Compliance and Legal teams to ensure compliance with global regulatory standards (e.g., AML, KYC, traceability, money transmission regulations).
- Supervise payment scheme compliance, operational audits, and partner reporting obligations.
- Guarantee that all controls and processes adhere to regulatory requirements in all active jurisdictions.
Risk, Fraud & Chargeback Optimization
- Work alongside the Risk team to mitigate fraud losses and manage dispute ratios effectively.
- Develop policies that balance transaction approval rates with risk management thresholds.
- Oversee the strategy and operational processes for chargeback representation.
Payment Product Enablement
- Collaborate with Product and Engineering teams to construct a scalable payment infrastructure.
- Contribute commercial and operational insights into new payment features, cross-border expansion, and marketplace integrations.
- Drive innovation in funding methods, payout speed, and cross-currency settlements.
