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Google IT Support Engineer at HelloFresh | Manila, Philippines

HelloFreshManila, Manila, Philippines
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities Act as the main technical escalation contact for all Level 2 queries related to the Google Workspace suite, including Gmail, Drive, Calendar, and other core services. Diagnose, investigate, and resolve intricate user issues, ensuring prompt and effective solutions. Enhance service quality by analyzing ticket data and suggesting improvements to processes and standard operating procedures. Maintain clear technical documentation for both users and internal IT staff. Collaborate with third-party vendor support, including Google, to address critical issues efficiently. Manage advanced data management tasks such as restoring deleted user emails, recovering files, and transferring file ownership. Oversee security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies.

About the job

About the Role

Join our innovative team at HelloFresh in the vibrant Inoza Tower, BGC. We are dedicated to harnessing cutting-edge technology to craft outstanding experiences. Our culture thrives on collaboration, continuous learning, and a steadfast commitment to excellence. Here, you'll have the chance to engage in meaningful projects, enhance your skills, and flourish in a nurturing environment that appreciates diverse perspectives.

As a Google IT Support Engineer, you will play a pivotal role in managing and optimizing our platform by troubleshooting complex issues, supporting users, and implementing automation and process improvements that enhance productivity and collaboration. Your contributions will be vital to our mission of achieving business success and elevating customer satisfaction.

We welcome passionate individuals who can offer unique skills and insights. If you believe you would excel in this position, even if you don't meet every single requirement, we encourage you to reach out!

About HelloFresh

HelloFresh is a dynamic and innovative meal kit delivery service that is committed to providing fresh ingredients and delicious recipes to our customers. We pride ourselves on our collaborative culture and our dedication to leveraging technology to enhance the customer experience.

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