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Experience Level
Manager
Qualifications
Minimum of 5 years' experience in managing small to mid-sized teams within a BPO/call center or shared services environment. Familiarity with complaints management in the medical device sector. Excellent verbal and written communication skills in English. Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
About the job
tasq-work is seeking a Group Lead for Medical Device support based in Cebu City, Philippines. This hybrid position begins immediately, with onsite work required during the probation period. The role supports voice operations and follows a night shift schedule from 8 PM to 5 AM, Monday through Friday.
What you will do
Safety and Compliance: Oversee the evaluation of medical device incidents. Ensure timely submission of Medical Device Reports (MDR) and adherence to regulatory standards.
Case Management: Manage the entire complaints process, from intake to resolution.
Team Leadership: Lead and motivate the team to meet Service Level Agreements (SLAs), address complex issues, and maintain data accuracy in line with HIPAA standards.
Technical Support and Reporting: Provide technical support, maintain accurate event documentation, and ensure comprehensive regulatory reporting.
Work arrangement
Hybrid setup, with onsite presence required during probation
Shift: 8 PM to 5 AM, Monday to Friday (weekends off)
Requirements
Bachelor’s degree
Minimum of 5 years’ experience managing small to mid-sized teams in a BPO, call center, or shared services setting
Background in complaints management within the medical device industry
Strong English communication skills, both spoken and written
Proficient in Microsoft Office Suite, especially Excel and PowerPoint
About tasq-work
tasq-work is a forward-thinking company dedicated to providing exceptional support services in the medical device industry, ensuring safety and compliance through a skilled and knowledgeable team.
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tasq-work is seeking a Group Lead for Medical Device support based in Cebu City, Philippines. This hybrid position begins immediately, with onsite work required during the probation period. The role supports voice operations and follows a night shift schedule from 8 PM to 5 AM, Monday through Friday. What you will do Safety and Compliance: Oversee the evaluation of medical device incidents. Ensure timely submission of Medical Device Reports (MDR) and adherence to regulatory standards. Case Management: Manage the entire complaints process, from intake to resolution. Team Leadership: Lead and motivate the team to meet Service Level Agreements (SLAs), address complex issues, and maintain data accuracy in line with HIPAA standards. Technical Support and Reporting: Provide technical support, maintain accurate event documentation, and ensure comprehensive regulatory reporting. Work arrangement Hybrid setup, with onsite presence required during probation Shift: 8 PM to 5 AM, Monday to Friday (weekends off) Requirements Bachelor’s degree Minimum of 5 years’ experience managing small to mid-sized teams in a BPO, call center, or shared services setting Background in complaints management within the medical device industry Strong English communication skills, both spoken and written Proficient in Microsoft Office Suite, especially Excel and PowerPoint
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