Group Manager - Operations

WNS Global ServicesCape Town

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in operations management, preferably in a mid-senior level role. Strong leadership skills with the ability to motivate and guide teams. Excellent analytical and problem-solving abilities. Effective communication skills, both written and verbal. Experience with performance management and process improvement methodologies.

About the job

WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.

About WNS Global Services

WNS Global Services is a leading provider of business process management (BPM) services. We partner with clients across various industries to deliver innovative solutions that drive growth and enhance customer experience. Our commitment to excellence and continuous improvement sets us apart in the global market.

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May 1, 2023

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Assistant Manager - Operations

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Full-time|On-site|Cape Town

We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.

May 1, 2023

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Operations Manager

keen

Full-time|On-site|Cape Town, Western Cape, South Africa

Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service

Apr 15, 2026

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BPO Operations Manager

Keen

Full-time|On-site|Cape Town, Western Cape, South Africa

About Keen:Keen is more than just a service provider; we are an integral part of our clients' success stories. Specializing in digital marketing, creative solutions, and customer experience, we create compelling, high-impact digital engagements for some of the world's most innovative brands. We assist both U.S. and international companies in scaling effectively by integrating expert teams that yield exceptional results across marketing, creative, customer experience, and sales. At Keen, we pride ourselves on being a true partner in growth — and we invite you to join us in this exciting journey.About the Role:We are seeking a dynamic Senior Operations Manager to oversee Customer Services and Experience delivery for our diverse global clientele. This position requires a visionary leader who thrives on building frameworks from the ground up. You will be responsible for designing processes, implementing systems, and cultivating an environment that fosters world-class service and tangible results. You will engage closely with clients, ensuring operational excellence and adaptability to meet evolving business demands. If you're passionate about constructing structured environments, excel in high-pressure situations, and can inspire a team toward ambitious objectives, we would love to connect with you.What You'll Do:Oversee daily operations for our 24/7/365 Customer Experience and Customer Service teams, guaranteeing exceptional performanceLead, mentor, and develop high-achieving frontline and management teamsAct as the primary liaison with clients, ensuring service delivery exceeds expectationsAnalyze and report on KPIs, leveraging data to inform strategy and executionContinuously enhance internal processes to drive efficiency, speed, and consistencyEnsure adherence to regulatory and client standards across all operational functionsCollaborate with finance to manage budgets and forecastsContribute to managing our office presence and fostering a positive in-office culture in our Wembley location and future centers in Cape TownRecruit, onboard, and coach team members for sustained growth and scalability

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Senior Manager, Cybersecurity Operations

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Full-time|On-site|Cape Town, South Africa

2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.

Apr 14, 2026

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Assistant Manager - Operations

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Full-time|On-site|Cape Town

Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.

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Operations Executive - Cape Town

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Join our dynamic team at ZenEducate as an Operations Executive in Cape Town! You will play a pivotal role in streamlining our operational processes, ensuring efficiency, and enhancing the overall experience for our clients and educators. If you are a detail-oriented individual with a passion for operational excellence, we want to hear from you!

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Assistant Manager - Operations

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Full-time|On-site|Cape Town

As an Assistant Manager in Operations at WNS Global Services, you will play a pivotal role in optimizing our operational processes to enhance efficiency and drive performance. You will lead a team of dedicated professionals, ensuring that operational goals are met while maintaining high standards of service delivery. Your strategic mindset and hands-on approach will be essential in implementing solutions that align with our business objectives.

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Fleet Card Operations Manager - 18-Month Contract

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Contract|On-site|Cape Town, Western Cape, South Africa

Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.Key Responsibilities:1. Operational Governance & ControlsOwn and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.2. Insourcing Transition: Moving from Outsourced to Internal OperationsDevelop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.

Mar 24, 2026

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Assistant Manager - Operations

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Full-time|On-site|Cape Town

Mar 30, 2026

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Full-time|On-site|Cape Town

Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.

Mar 31, 2026

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Business Development Manager at Fresha | Cape Town

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Full-time|On-site|Cape Town

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, revered by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists and professionals utilizing our platform, we have successfully processed more than 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha boasts 15 global offices across North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while providing beauty and wellness enterprises with an all-in-one solution to manage their operations. This includes intuitive business software and advanced financial technology.Fresha's ecosystem equips merchants with essential tools to streamline their business processes, facilitating appointment bookings, point-of-sale systems, customer record management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing online bookings and automated marketing through mobile applications and integrations with major tech platforms such as Instagram, Facebook, and Google.Why This Role Is ExceptionalAs one of the inaugural commercial hires for the South African market, you will gain immense career growth opportunities with substantial visibility and responsibility. Your contributions will be vital in shaping Fresha's expansion within South Africa and the broader Sub-Saharan African region, collaborating closely with both local and international leadership teams.You will have the chance to establish and refine our sales and go-to-market strategies for the region, rather than simply adopting pre-existing frameworks. Your achievements will directly enhance Fresha's presence in one of Africa's most vibrant and influential beauty and wellness markets.Rapid growth translates to rapid career advancement: opportunities for progression into leadership or strategic account roles are realistic next steps. This position is perfect for driven business development professionals who thrive on ownership and the dynamic nature of a fast-paced scale-up environment.Key ResponsibilitiesIdentify, approach, and secure new beauty and wellness partners throughout South Africa, particularly in Cape Town and its surrounding areas.Conduct engaging product demonstrations and guide prospective partners on Fresha’s software and payment solutions.Cultivate robust, long-lasting relationships with key industry decision-makers.Collaborate with internal teams to align strategies and leverage insights for market success.

Dec 11, 2025

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We are seeking a dynamic and experienced General Manager of Operations to lead our BPO services in Cape Town. As a key member of the leadership team, you will be responsible for driving operational excellence, ensuring high-quality service delivery, and developing strategic initiatives that enhance client satisfaction and company performance.In this role, you will manage a diverse team, implement best practices, and optimize processes to achieve business objectives. Your leadership will be pivotal in fostering a culture of continuous improvement and innovation.

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Business Development Manager at takealotcom | Cape Town

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Full-time|On-site|Cape Town

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