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Experience Level
Manager
Qualifications
The ideal candidate will possess strong analytical skills, a proven track record in workforce management, and exceptional leadership abilities. A Bachelor's degree in Business Administration, Operations Management, or a related field is preferred. Additionally, candidates should have experience in data analysis, forecasting, and project management.
About the job
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
About WNS Global Services
WNS Global Services is a leading provider of business process management solutions, delivering a wide range of services to clients around the world. With a commitment to innovation and excellence, we empower organizations to achieve their goals through tailored solutions that drive efficiency and enhance customer experiences.
Join our dynamic team as a Workforce Management Scheduler at WNS Global Services in Cape Town. In this pivotal role, you will be responsible for optimizing workforce schedules to enhance operational efficiency and meet business objectives. Your analytical skills and attention to detail will ensure that we have the right people in the right place at the right…
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Join our dynamic team as an Assistant Manager - Workforce Management Planner at WNS Global Services. In this pivotal role, you will be responsible for optimizing our workforce management strategies to enhance operational efficiency. Your expertise will directly contribute to our mission of delivering exceptional service to our clients.As an Assistant Manager, you will collaborate with cross-functional teams to forecast demand, schedule resources, and monitor performance metrics. Your analytical skills will be crucial in identifying trends and recommending improvements to our planning processes.
Join our dynamic team as a Real-Time Analyst in Workforce Management at WNS Global Services. In this role, you will monitor real-time performance metrics, ensuring optimal staffing levels and service delivery. Your analytical skills will be crucial in identifying trends and implementing strategies to enhance operational efficiency.
Conduct real-time monitoring for a Line Adherence business model, including Daily and Intraday Reporting.Demonstrate strong analytical abilities, meticulous attention to detail, a positive professional demeanor, and effective collaboration skills within a team environment.Proactively raise alarms regarding schedule non-adherence and notify in advance of any risks that may impact line adherence goals.Effectively manage Full-Time Equivalent (FTE) requirements and ensure timely delivery.Exhibit excellent oral and written communication skills.Possess the capability to manage assigned tasks independently with minimal supervision.Responsible for data analysis to ensure accuracy and reliability.
Role overview Accor Hotels is hiring an IT Manager in Cape Town to guide technology operations in a hospitality environment. The position centers on keeping IT systems dependable and providing support that helps both guests and hotel staff in their daily activities. Key responsibilities Direct daily IT operations to keep hotel systems functioning without disruption Introduce and manage technology solutions that enhance guest services and streamline internal workflows Collaborate with various departments to identify technology needs and resolve technical issues quickly
Full-time|On-site|Cape Town, Western Cape, South Africa
Support, Innovate, Transform: Your Next Career Move at Ten GroupJoin our vibrant team at Ten Group as a Transformation Manager, a pivotal role that shapes our strategic vision and drives impactful change across the organization. In this multifaceted position, you will enhance decision-making and execution across our core business areas and operations.As Ten Group experiences rapid growth and expansion, your leadership will be crucial in spearheading transformation initiatives within our Change and Transformation unit. This involves adopting new mission-critical processes and delivering actionable insights through detailed analyses to uncover growth opportunities, automation potential, and operational efficiencies.In this role, you will collaborate with cutting-edge technology and engage with a diverse range of leaders across the business. There are ample opportunities for career advancement into significant managerial positions within Operations, AI Product, or Technology domains. You will work closely with the Transformation Director and senior leadership, including C-level executives, to scrutinize existing processes and pinpoint areas where efficiency can be enhanced through improved output or automation.As a Transformation Manager, you will lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, effective communication of goals, stakeholder engagement, and ongoing measurement of ROI. Your responsibilities will include defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that contribute to organizational growth and operational efficiency.Your contributions may also include projects utilizing generative AI to integrate, automate, and enhance business processes, transforming member engagement and empowering departments to operate more effectively.
Full-time|On-site|Cape Town, Western Cape, South Africa
Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service
Full-time|On-site|Cape Town, Western Cape, South Africa
About Happy PayHappy Pay is an innovative ad-subsidized payments network that empowers South Africans by providing access to zero-cost instalments at checkout. Our unique model combines merchant fees with a performance-based advertising platform that connects high-intent shoppers to relevant brands. Our mission is to save consumers millions in interest and fees while helping merchants enhance conversion rates, increase average order values, and foster repeat sales.About the RoleWe are seeking a dynamic and creative Marketing Manager to join our expanding team. In this pivotal role, you will be responsible for executing diverse marketing campaigns, refining our brand voice, and ensuring that every activation — from email to events — aligns with a coherent and compelling narrative.You will collaborate closely with the Head of Marketing and work alongside teams in sales, product, and design to ensure our messaging remains sharp, consistent, and impactful. Additionally, you will partner creatively with our Social Media Manager to develop exciting ideas and activations that invigorate the Happy Pay brand across all channels. This role is perfect for someone who is culturally aware, stays updated with the latest trends, and knows how to align current events with brand messaging. You should think in terms of campaigns, pay attention to details, and derive genuine satisfaction from seeing successful implementations of big ideas.Key ResponsibilitiesBrand ManagementUphold the Happy Pay brand, ensuring consistency in tone, visual identity, and messaging across all platforms and touchpoints.Develop and maintain comprehensive brand guidelines and templates for use throughout the organization.Review marketing materials to ensure all communications are polished and reflective of the brand identity.Adapt the brand as the business evolves, ensuring it remains fresh, relevant, and distinctive.Campaign Planning & ExecutionOversee the end-to-end planning and execution of integrated marketing campaigns across digital, email, social, and offline channels.Monitor cultural trends, platform developments, and industry news to ensure campaigns are timely, relevant, and connected to current events.Work closely with the Social Media Manager to develop engaging activations and campaign concepts that resonate across owned and earned channels.Manage campaign timelines, assets, and deliverables, ensuring alignment and progress among all stakeholders.Brief creative teams, agencies, and freelancers to produce high-quality assets on schedule.Email MarketingSupport Happy Pay's email marketing initiatives, including consumer newsletters, merchant communications, and promotional campaigns.Build and maintain segmented audiences to ensure targeted messaging reaches the appropriate recipients.
Full-time|On-site|Cape Town, Western Cape, South Africa
About Euromonitor InternationalEuromonitor International is the global leader in market data analytics and research, empowering organizations with comprehensive insights into markets, industries, economies, and consumers. Our extensive data and analysis provide invaluable support to businesses looking to expand and thrive in a competitive landscape.About the RoleThe Procurement Manager will play a key role in enhancing the organization's procurement capabilities by spearheading sourcing initiatives, supporting category strategies, boosting supplier performance, and strengthening governance across various spending tiers. With operations spanning 16 international offices and managing a diverse portfolio that includes short-tail and mid-value spend, the Procurement Manager is tasked with delivering measurable commercial value while ensuring robust governance and close collaboration with business stakeholders and Legal.Reporting directly to the Head of Procurement, the Procurement Manager will oversee low- to mid-complexity sourcing events, manage supplier performance, and facilitate data-driven reporting and continuous improvement activities. Furthermore, this position will ensure structured oversight of high-volume short-tail procurement to guarantee efficient and compliant operations.Key Responsibilities1. Strategic Sourcing & Category LeadershipLead comprehensive RFx processes for low- and mid-complexity spend, encompassing RFx design, supplier evaluation, and negotiation.Assist in developing category and mini-category strategies, focusing on consolidation, supplier rationalization, and identifying cost-efficiency opportunities.Manage the intake and renewals pipeline, ensuring visibility and timely actions.Foster competitive tension within relevant categories and support supplier evaluations.2. Supplier Relationship & Performance ManagementOversee daily supplier interactions for short-tail and mid-value spend.Track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service performance, implementing corrective actions as necessary.Monitor market supply trends and incorporate insights into category strategies.Lead contract renewal negotiations and restructured contracts to maximize value and mitigate risk.3. Contract Lifecycle & GovernanceReview standard contract terms and collaborate with Legal on higher-risk agreements.Ensure compliance with procurement governance, thresholds, and due diligence requirements.Maintain accurate supplier and contract metadata across systems.Ensure all obligations, renewals, and contract modifications are documented and executed.4. Commercials, Financials & Value DeliveryCreate comparison models and support reporting on savings, cost avoidance, and value delivery.Monitor budgets and forecast impacts.
DigiCert Inc. seeks a Risk Manager based in Cape Town. This role centers on finding, evaluating, and managing risks that could influence company operations and future plans. Key responsibilities Identify and assess risks that may impact business activities and long-term goals Develop and implement risk management strategies in line with company objectives Collaborate with teams across the organization to address and mitigate risks Support compliance efforts through effective risk controls and processes Collaboration This position works closely with various departments to ensure risk management practices align with both operational needs and regulatory requirements.
Role Overview Accor Hotels in Cape Town is hiring a Security Manager to lead daily security operations. This role focuses on protecting guests, staff, and property while supporting a welcoming environment throughout the hotel. What You Will Do Oversee all security activities across the property Implement and maintain safety policies and procedures Manage emergency response plans and coordinate actions during incidents Support the team in upholding a safe atmosphere for guests and employees Impact Your leadership will help ensure a secure setting for everyone at the hotel, directly supporting guest satisfaction and smooth operations.
Role overview The National Events Manager at Red Bull GmbH, based in Cape Town, leads the full cycle of national event planning and execution. This position shapes events that embody the Red Bull brand, ensuring each project captures attention and connects with consumers. Collaboration with teams across the business is central to delivering events that leave a lasting impression. What you will do Plan and manage national events from the initial concept through to on-site execution. Coordinate with cross-functional teams to align on event objectives and logistics. Oversee all event operations, maintaining high standards and creating memorable experiences for attendees. Use strategic thinking and strong organizational skills to ensure each event meets its goals.
Full-time|On-site|Cape Town, Western Cape, South Africa
Overview:We are seeking a highly skilled Procurement Manager for our client in a specialized industry. This leadership role is pivotal in establishing, executing, and enhancing procurement processes across various domains, including supplier management, inventory planning, cost analysis, compliance, and both local and international procurement. The successful candidate will be responsible for planning, organizing, leading, and controlling the overall functions of the Procurement department.Reporting Line: Reports directly to the Managing Director.Work Schedule: Monday to Friday, from 08:00 to 16:30, in-office.Travel Requirements: Frequent domestic and international travel is expected.Key Responsibilities:General Management:Strategically oversee the entire procurement lifecycle.Craft and implement innovative procurement strategies to enhance efficiency and reduce costs.Optimize procurement operations by decreasing lead times and fostering strong supplier relationships.Monitor and forecast inventory levels, employing just-in-time practices to meet demand effectively.Facilitate seamless integration of procurement functions with other business units.Adopt sustainable and ethical procurement practices that align with corporate values and regulations.Enhance logistics planning, including route optimization, carrier selection, and cost negotiations to ensure timely deliveries while minimizing transportation expenses.Leverage data analysis and forecasting techniques to identify trends and anticipate future supply needs.Utilize procurement software and ERP systems efficiently.Stay abreast of industry trends and advancements in procurement management.Procurement & Compliance:Manage and minimize procurement lead times effectively.Ensure a reliable supply chain by placing orders with both local and international suppliers.Guarantee on-time deliveries by tracking estimated delivery times (ETAs).Ensure compliance with international shipping requirements.Adhere strictly to procurement policies and supplier contracts.Maintain accurate tracking and administration from ordering through to delivery.Analyze procurement trends and lead times to identify opportunities for improvement.
WNS Global Services is seeking a Quality Manager to join our dynamic team in Cape Town. In this role, you will be responsible for overseeing quality assurance processes, ensuring that our services meet the highest standards of excellence. You will lead a team of quality analysts, develop quality metrics, and implement best practices to enhance service delivery and customer satisfaction.
