About the job
Join us at the iconic Battersea Power Station’s Chimney Lift as we unveil an exhilarating interactive experience featuring breathtaking views of London’s skyline! As a Guest Operations Host, you will be an integral member of our Operations team, ensuring that everything runs efficiently and safely. Your primary responsibilities will include validating tickets, managing guest entry, facilitating crowd flow, upholding retail standards, and overseeing boarding procedures, all while prioritizing safety and exceptional guest service.
We are seeking individuals who are:
- Friendly, approachable, and confident in engaging with guests
- Safety-focused, with an emphasis on streamlined operations
- Comfortable standing for extended periods during shifts
- Team-oriented with a proactive, positive mindset
This dynamic position requires you to deliver outstanding service while keeping safety and guest satisfaction at the forefront of your efforts.
Key Responsibilities:
Entry, Ticketing & Flow:
- Oversee guest entry, ticket validation, and ensure efficient flow.
- Prepare guests for their experience through clear, confident communication.
- Monitor queues and crowd movement to maintain seamless operations.
Retail Standards & Sales:
- Operate cash registers, process transactions, and confidently upsell products.
- Ensure the retail area is clean, organized, and well-stocked.
- Maintain visual merchandising standards and report any issues to the Floor Manager.
Boarding & Accessibility:
- Assist with safe lift boarding, including support for guests with mobility impairments.
- Monitor stair access and guest movement between levels.
- Stay vigilant, adhering to safety protocols and responding calmly to incidents.
Daily Operations:
- Follow all opening, closing, and operational checklists.
- Report any faults or technical issues promptly.
- Support the broader team, including assisting with bar service as needed.
