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Head of People & Culture Operations - Maternity Cover

On-site Contract

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Experience Level

Mid to Senior

Qualifications

Required Skills and Qualifications:Extensive expertise in employee relations within a luxury, hospitality, or service-led context. Thorough understanding of UK employment law and HR best practices. Commercially minded, with the ability to balance people and business priorities effectively. Strong influencing skills with senior operational leaders. Highly organized and detail-oriented. A proactive work ethic with results-driven focus. Exceptional communication skills, both verbal and written. Empathetic and emotionally intelligent. Composed and fair in complex situations, with the ability to consider diverse perspectives. Service-oriented, committed to maintaining the highest standards.

About the job

 

Job Title: Head of People & Culture Operations (1-Year FTC – Maternity Cover)

Department: People & Culture

Reports to: Director of People & Culture

 

We are seeking an exceptional leader to join our award-winning People & Culture team at The Savoy, one of London’s most prestigious luxury hotels. This one-year fixed-term contract, covering maternity leave, is ideal for a dynamic People & Culture professional who thrives in fast-paced environments and consistently delivers outstanding service to our colleagues and leaders.

As the Head of People & Culture Operations, you will leverage your extensive knowledge of UK employment law and employee relations to manage sensitive matters with fairness and consistency. Your organizational skills and results-oriented approach will enable you to prioritize competing demands and collaborate effectively with senior leaders to implement people-first solutions.

Experience in the luxury hospitality sector or service-oriented environments is highly desirable, alongside a natural talent for building credibility and nurturing relationships at all levels. You will blend decisiveness with empathy and integrity, fostering a positive workplace culture while upholding high performance standards.

Your Mission:

To lead the operational components of our People & Culture function, enhancing colleague experiences, supporting leaders with people-related issues, facilitating the delivery of core People & Culture services, and promoting colleague engagement to minimize voluntary turnover.

Key Responsibilities:

  • Team Leadership: Supervise, mentor, and develop the People & Culture Advisor and Assistant to ensure efficient day-to-day operations.
  • Leadership Support: Serve as a trusted advisor to department heads and line managers, offering practical guidance on various people matters.
  • Employee Relations: Oversee employee relations issues, ensuring compliance with legal standards and alignment with company values.
  • Business Partnering: Collaborate with leaders to identify operational challenges and workforce needs, ensuring People & Culture practices support departmental objectives.

About Accor Hotels

The Savoy is a hallmark of British luxury hospitality, established in 1889 and renowned for exceptional service excellence. We seamlessly merge our storied history with modern innovation, having welcomed royalty, world leaders, and entertainment legends. Our commitment to crafting unforgettable experiences for guests is matched by our dedication to our colleagues, fostering a culture that prioritizes their well-being and development. Recognized as one of the top workplaces in the Sunday Times Best Places to Work 2025 and recipient of multiple HR in Hospitality Awards, we offer competitive salaries, benefits, and global career development opportunities within Fairmont.

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