Head of People Technology, Innovation and Operations

ZopaLondon

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in leading People technology initiatives, preferably within financial services or related sectors. Strong understanding of digital transformation, automation, and artificial intelligence applications in HR. Exceptional problem-solving skills and the ability to think critically. Hands-on experience with HRIS systems, particularly HiBob or similar platforms. Excellent communication and collaboration skills, with the ability to engage stakeholders at all levels. Proficiency in data analysis and making data-driven decisions. Passion for creating innovative solutions that enhance employee experience.

About the job

Join Us at Zopa

Who We Are

Zopa embarked on a groundbreaking journey in 2005, launching the first peer-to-peer lending platform. By 2020, we evolved into Zopa Bank, a financial institution that prioritizes customer feedback and transforms the banking experience. Our mission is to reshape the financial landscape by placing people at the heart of our operations, empowering them to strive for excellence daily. Discover our innovative offerings at Zopa.com!

We take immense pride in our accomplishments, which are made possible by our exceptional team. We've earned prestigious industry accolades and are consistently ranked among the top three Most Loved Workplaces in the UK.

If you thrive on unconventional challenges, embrace innovative thinking, and are motivated to create meaningful impact, Zopa is the place for you. Join us and make a real difference. Follow our journey on Instagram @zopalife.

We are seeking a forward-thinking technology-driven People leader who is enthusiastic about digital transformation, automation, and AI. You will recognize operations as an opportunity for simplification, scalability, and enhanced self-service capabilities.

Your role will involve crafting modern, effective solutions, experimenting with emerging technologies, and directly engaging with tools, including AI, to streamline operations while enriching the Zopian experience.

Reporting directly to the Chief People Officer, you will play a vital role in developing a scalable, efficient People operating model for the future. With HiBob recently integrated as our core HRIS, you will help lead us on an exciting journey toward establishing a world-class, digital-first People technology and operations ecosystem.

This position requires a hands-on, builder-oriented leader who enjoys rolling up their sleeves to design, configure, test, and iterate on solutions, while also maintaining a strategic perspective. You will actively engage with systems, data, and AI tools rather than solely delegating execution.

About Zopa

At Zopa, we are pioneers in the financial services industry, dedicated to redefining banking by prioritizing our customers' needs and experiences. Our commitment to innovation has made us a leader in peer-to-peer lending and a respected banking institution. With a focus on technology and people, we aim to empower everyone to achieve their financial aspirations.

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