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Head of Product - Fintech

Creative ChaosKarachi, Sindh, Pakistan
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Requirements:Proven technical background (Computer Science degree or equivalent experience); capable of engaging in architectural and integration-level discussions. A minimum of 8 years in product, delivery, or solutions roles with a strong history of client-facing leadership. At least 3 years of experience in fintech, payments, or telco-focused companies. Familiarity with wallets, airtime/VAS systems, top-up distribution, and/or similar technologies.

About the job

Job Summary: Creative Chaos is on the lookout for a dynamic Head of Product to spearhead our product strategy, technical execution, and client engagement efforts in the fintech arena. This role is a blend of technical expertise and business acumen, emphasizing stakeholder success through understanding client needs, facilitating implementations, and driving revenue growth. You will also play a pivotal role in internal product leadership, influencing product roadmaps and ensuring alignment within engineering teams.

Job Responsibilities:

Product Strategy & Execution

  • Oversee the complete product development lifecycle for:
    • Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)
    • Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)
    • Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance)
  • Define, refine, and communicate the product vision, roadmap, and key performance indicators (KPIs).
  • Transform market insights and client feedback into actionable technical specifications and execution strategies.
  • Collaborate closely with engineering and design teams to deliver robust, scalable, and user-friendly products.

Client Engagement & Business Alignment

  • Serve as a product partner for key clients, including telcos, banks, and transit authorities.
  • Lead the requirements gathering, solution design, and implementation oversight for enterprise clients.
  • Act as the Engagement Manager from onboarding to live operations.
  • Work alongside the sales team to craft compelling client proposals and commercial offerings.
  • Ensure product development aligns with revenue, retention, and market expansion objectives.

Technical Depth

  • Manage the product-technical interface, collaborating with engineering leads on architecture decisions, scalability, API orchestration, and backend/platform roadmaps.
  • Engage in design reviews, sprint planning, and quality assurance cycles for critical components.
  • Demonstrate knowledge of protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity frameworks.

About Creative Chaos

About Creative Chaos: Creative Chaos is a leading player in the fintech landscape, dedicated to innovation in payment solutions and client engagement. Our mission is to empower businesses through cutting-edge technology and strategic partnerships, fostering growth and efficiency in the financial sector.

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