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Head of Technical Operations

BatonSan Francisco, California, United States
Hybrid Full-time $180K/yr - $230K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesLeadership & Team Development:Guide and mentor a high-performing team of Production Support Engineers, cultivating a culture of responsibility, empathy, and continuous improvement. Establish and execute the vision for Baton’s Production Support function, ensuring operational excellence and outstanding customer satisfaction. Strategic Execution: Collaborate with Engineering, Product, and Customer Success to position the technical support function as a critical partner. Operational Rigor: Maintain platform reliability and enhance operational efficiency as we scale.

About the job

Baton, a division of Ryder, develops technology that supports transportation and logistics across the United States. The team manages over $10 billion in freight and delivers software solutions for a network of more than 50,000 customers, including major global brands. Baton’s projects cover everything from user-facing applications to complex data platforms, all aimed at making freight operations more efficient.

Since joining Ryder in 2022, Baton has blended startup agility with the backing of a Fortune 500 company. The group values those who enjoy tackling complex challenges and want to influence the logistics infrastructure that keeps the country moving.

Role overview

The Head of Technical Operations will be based in Hayes Valley, San Francisco, CA. This leadership role focuses on overseeing the technical operations that power Baton's software and freight management systems. The position calls for someone who can guide teams, streamline processes, and help ensure the smooth functioning of technology supporting a broad range of logistics and transportation needs.

About Baton

Baton is a cutting-edge product development team within Ryder, focused on redefining logistics through innovative technological solutions. With a substantial freight management portfolio, we are committed to delivering exceptional software that enhances operational efficiency for Ryder and its vast customer network.

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