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Health Program Representative - Houston, TX

On-site Contract $14/hr - $14/hr

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Experience Level

Entry Level

Qualifications

• High school diploma or equivalent is required.• Minimum of 6 months of experience in telesales or customer service, demonstrating the ability to influence customers/members; or a combination of education and experience that provides an equivalent background.• Proficiency in computer/keyboarding skills and ability to adhere to defined policies and protocols are essential. Familiarity with company products, services, and benefits is preferred.

About the job

Join our team as a Health Program Representative in Houston, TX, where you will serve as the primary liaison between various Care Management programs and designated members. In this role, you will manage inbound and outbound enrollment and engagement calls, providing essential information about program features and benefits.

Key Responsibilities:

  • Collect and document vital member information in compliance with established policies and procedures during phone interactions.
  • Motivate members to engage with Care Management programs by effectively communicating the program's features, values, and available services.
  • Accurately log call details and utilize call scripts in alignment with client specifications; direct member inquiries to the appropriate clinical personnel.
  • Facilitate referrals and manage consultations from clinicians for registered participants in Care Management.
  • Gather information from hospitals, health plans, physicians, patients, vendors, and other referral sources as required.
  • Contact physician offices to obtain necessary demographic information or related data.

About Kelly Services

Kelly Services is a leader in workforce solutions, connecting talented individuals with the right opportunities across various industries. We pride ourselves on our commitment to fostering a diverse and inclusive workplace.

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