Healthcare Customer Service Associate at ISTA Solutions | Makati, Metro Manila

ISTA Solutions, a leading outsourcing and offshoring company, is actively seeking AMBITIOUS ACCOUNTING PROFESSIONALS to become a part of our rapidly growing team. As a valued member of our organization, you will collaborate with highly skilled professionals who prioritize employee satisfaction and a healthy work-life balance. At ISTA Solutions, we take pride…

Welcome to the ISTA Employee Referral Program! This opportunity is exclusively for current ISTA Solutions employees. Please refrain from applying if you are not a member of the ISTA Solutions team.Instructions for ISTA Solutions Employees: Complete the referral form with your candidate's details after clicking apply. You may encounter an error if your referral's email address is already registered in our system. There's no need to inform the ISTA Recruitment Team once you've successfully submitted a candidate's profile. Current Opportunities: Accounts Payable Specialist Medical Billing Specialist Email and Voice Customer Service Representative Appointment Setter Customer Service Representative Healthcare Customer Service Representative (Authorizations) ... and more! For a complete list of open positions, please visit our jobs page - ISTA - Current Openings (workable.com) What We Offer: Attractive salary and comprehensive benefits Health Insurance covering dependents at no extra cost* 10% night shift differential Attendance bonus Paid time off Cash convertible leave credits Regular performance appraisals Focus on maintaining work-life balance Opportunities for career growth and skill enhancement Our Commitment: A robust culture driven by strong values and leadership Opportunities for continuous learning and development at every career stage Encouragement of innovation and inclusivity

Join our dynamic team at ista-2 as a Team Lead overseeing our Healthcare Account. In this pivotal role, you will drive operational excellence, manage a talented team, and ensure superior service delivery to our clients. With a generous signing bonus of $21,000, this position offers an exciting opportunity for growth and leadership in the healthcare sector.

About the Role ista-2 is looking for an Accounts Payable Specialist to join the finance team in Makati, Metro Manila. This position handles financial transactions and processes payments to vendors, helping the company maintain accurate records and meet obligations on time. What You Will Do Process accounts payable transactions with accuracy Ensure timely payments to vendors Support the finance team in maintaining financial records What We Look For Strong attention to detail Commitment to accuracy in financial work Location Makati, Metro Manila, Philippines Signing Bonus This role includes an attractive signing bonus.

ISTA Solutions, a leading outsourcing and offshoring company, is actively seeking a skilled Financial Auditor to enhance our dynamic team. In this role, you will collaborate with a highly proficient group of professionals dedicated to fostering employee satisfaction and promoting a balanced work-life dynamic. At ISTA Solutions, we are committed to creating an environment that emphasizes long-term growth and continuous learning. We invite you to join us as we strive toward our mission!Key Responsibilities:Conduct regular audits of medical and healthcare-related bills against benefits platform records.Identify and rectify discrepancies such as payments made to ineligible or terminated employees, inaccurate charges, and mismatched enrollment data.Reconcile billing data and ensure the accuracy of charges.Clearly document findings using standardized templates and processes.Safely upload audit results and reports to a secure shared file system.Work collaboratively with internal teams to enhance and streamline reconciliation workflows.Monitor and report trends or recurring issues that could affect client costs or operations.Maintain confidentiality and ensure the security of sensitive healthcare and employee data.

About the Role ista-2 is hiring a Customer Service Representative to support a healthcare account in Makati, Metro Manila. This role focuses on assisting customers, answering questions, and resolving concerns to help ensure a smooth experience for every client. What You Will Do Respond to customer inquiries by phone, email, or chat Help resolve account or service issues Deliver clear and accurate information about healthcare services Work to maintain high customer satisfaction Compensation Competitive salary Signing bonus of 21,000 PHP Location This position is based in Makati, Metro Manila, Philippines.

Join ed3nventures as an Administrative and Accounting Associate and play a vital role in the seamless operation of our office and financial processes. This position combines administrative support with basic accounting tasks, requiring exceptional organizational skills and a keen eye for detail. You will be responsible for coordinating administrative functions, supporting recruitment efforts, facilitating employee interactions, and assisting the accounting team with financial documentation and reporting.Key ResponsibilitiesAdministrative Support:Deliver daily administrative assistance to promote efficient office operations.Manage office supplies, equipment, and inventories effectively.Schedule meetings, coordinate calendars, and welcome visitors.Organize filing systems, documentation, scanning, and record maintenance.Coordinate food deliveries, office meals, and other purchases.Arrange travel logistics for management as necessary.Maintain professional communication through phone, email, and internal channels.Assist in monitoring office maintenance and coordinating repairs.Accounting Support:Assist in maintaining accurate financial records and accounting documentation.Keep manual books of accounts compliant with accounting and regulatory standards.Support the processing of reimbursements, petty cash, and expense reports.Prepare and organize invoices, receipts, and billing records efficiently.Assist with monitoring accounts payable and receivable.Maintain organized financial documents for auditing and compliance purposes.

Role Overview ista-2 is hiring Medical Scribes for a fully remote role based in Makati, Metro Manila, Philippines. Medical Scribes support healthcare professionals by documenting patient encounters as they happen, helping to maintain clear and accurate medical records. What You Will Do Document patient visits in real time during consultations Ensure all medical records are precise and up to date Assist healthcare providers with accurate record-keeping What We Look For Strong attention to detail Interest in healthcare and supporting patient care Ability to work independently from home Location This is a remote position for candidates in Makati, Metro Manila, Philippines.

ISTA Solutions, a leader in outsourcing and offshoring, is on the lookout for a seasoned Team Lead to join our dynamic and swiftly growing team. At ISTA Solutions, we foster an environment where employee satisfaction and work-life balance are paramount. Our culture is built on the principles of enduring success and continuous learning. We seek a collaborative team player who is eager to contribute to our mission.Key Responsibilities:Team LeadManage daily operations of all agents, ensuring the delivery of high-quality services.Facilitate training and coaching sessions, providing insights and actionable plans for improvement.Analyze and report productivity metrics, including attendance, end-of-day reports, and adherence to company protocols.Keep clients informed about significant program activities and concerns through calls, emails, meetings, and reports.Perform additional supervisory tasks as required.Medical Bill AuditorConduct regular audits of medical and healthcare bills against benefits platform records.Identify discrepancies, including payments for ineligible or terminated employees, incorrect charges, or mismatched enrollment data.Reconcile billing data and validate the accuracy of charges.Document findings using standardized templates and processes.Upload audit results and reports to a secure shared file system.Collaborate with internal teams to enhance reconciliation workflows.Flag trends or recurring issues that could impact client costs or operations.Maintain the confidentiality and security of sensitive healthcare and employee data.

Join our dynamic Associates Team at Lendi Group, where you will play a crucial role in transforming the lending landscape. As a Sales Associate, you will engage clients directly, providing them with customized lending solutions tailored to their needs.Your responsibilities will include responding to inbound customer inquiries and proactively reaching out to potential clients. By leveraging the innovative Lendi Platform, you'll facilitate smooth sales processes that ensure exceptional customer experiences.Be part of our mission to revolutionize the lending industry and significantly impact people's lives.Provide exceptional customer service, addressing concerns with professionalism and courtesy.Regularly exceed daily, weekly, and monthly sales targets.Initiate outbound calls to potential business clients, arranging appointments for Australian businesses.Convert both inbound and outbound leads into qualified appointments for our brokers.Follow call scripts and sales procedures to guarantee consistent and effective communication.Engage prospects through phone conversations, discussing their lending needs.Identify opportunities for customers to refinance current loans or obtain financing for new investments.Utilize your sales and relationship-building skills to encourage clients to interact with our online platform prior to their appointment, facilitating document submission and essential information gathering for their broker.Accurately document all call details in the designated system.

Join Deep Blue Company as an Accountant specializing in Accounts Payable and General Ledger. In this role, you will play a pivotal part in managing our financial transactions, ensuring accuracy and compliance with financial regulations. You will be responsible for processing invoices, maintaining financial records, and assisting with month-end closing activities.

Role Overview The General Ledger & Accounts Receivable Accountant plays a key part in maintaining accurate financial records and managing AR transactions for apply-superstaffjobs. This remote position is based in Makati, National Capital Region, Philippines, and requires working in Eastern Standard Time (EST) hours. The role combines detailed ledger work with hands-on accounts receivable responsibilities, supporting month-end processes and addressing discrepancies as they arise. Main Responsibilities Maintain and reconcile general ledger accounts to ensure accuracy. Handle all aspects of Accounts Receivable: create invoices, post payments, and review aging reports. Track outstanding receivables and follow up with clients or customers as needed. Prepare journal entries and complete account reconciliations on schedule. Support month-end and year-end closing activities. Check that all financial data is accurate and complete before submission. Investigate and resolve accounting discrepancies promptly. Generate basic reports related to financials and accounts receivable. Take on additional accounting tasks as assigned. Work Location and Schedule This role is remote, with the primary location listed as Makati, National Capital Region, Philippines. The position follows EST hours to align with business needs.

In today's fast-paced world, busy clients often feel overwhelmed, not because they lack the desire for assistance, but because managing that assistance can seem like an additional burden.As a Client Solutions Specialist, your mission is to alleviate that burden. You will immerse yourself in the client's daily operations, pinpointing tasks that can be delegated effectively and executing this transition with speed and confidence. Through live observations, comprehensive digital assessments, and collaboration with our exceptional in-office VA team, you will transform chaotic workflows into streamlined, delegated processes — frequently within just 48 hours of onboarding.This role is ideal for proactive, client-oriented individuals who thrive in dynamic environments, enjoy spearheading discussions, and excel at turning uncertainty into decisive action.

Encora is looking for an experienced Solutions Designer to join the team in Makati, Philippines. This full-time role offers a hybrid work setup, combining remote work with in-office collaboration. Role overview This position centers on developing and delivering new products and services, as well as improving current offerings. The Solutions Designer will lead a product design and development team, encouraging a collaborative and innovative work environment. What you will do Lead the creation and implementation of product solutions that fit customer needs and reflect current market trends. Oversee product design and development, establishing strategies that help the team work effectively. Work closely with cross-functional groups, such as engineering, marketing, and quality assurance, to ensure projects run smoothly. Use customer feedback and data analytics to guide product development and enhance user experience. Prepare product specifications and user stories, and design user-friendly mock-ups and wireframes. Requirements More than 4 years of experience in solutions design or a related field. Experience managing product design and development teams. This position is based in Makati and follows a hybrid work model.

Metromart is looking for a Senior Accountant, CPA to join its Makati office. This position centers on maintaining accurate financial records, ensuring compliance with relevant standards, and providing guidance to junior team members. Key responsibilities Prepare, review, and present monthly, quarterly, and annual financial statements, maintaining accuracy and compliance. Oversee general ledger activities, including journal entries and account reconciliations, to ensure financial integrity. Ensure accounting practices align with GAAP/IFRS standards and internal policies. Manage month-end and year-end close processes, delivering timely financial reports. Analyze financial data and provide insights to support management decisions. Contribute to budget planning, forecasting, and variance analysis to support financial goals. Perform bank reconciliations, matching internal records with bank statements. Prepare and submit tax computations on a monthly, quarterly, and annual basis to meet regulatory requirements. Collaborate with external auditors during audits to ensure transparency and compliance. Coordinate with the Bureau of Internal Revenue (BIR) to address assessments and resolve discrepancies. Monitor internal controls and recommend process improvements for operational efficiency. Supervise and mentor junior accounting staff, supporting their growth and development. Location This role is based in Makati.

The Emergency Response Team Supervisor is responsible for overseeing high-risk, urgent, and sensitive incidents that require immediate attention and coordination across various functions. This pivotal role focuses on ensuring the swift resolution of escalated situations such as accidents, harassment cases, safety issues, claims, and critical customer concerns, all while safeguarding operational, financial, and reputational integrity.Key Responsibilities:Emergency Response:Lead and manage the Emergency Response Team (ERT) in addressing accidents and other urgent situations.Ensure compliance with response protocols for effectiveness and efficiency.Provide direction and support to ERT members during incidents.Document all incidents meticulously, including reports, images, and communication logs.Escalation Management:Manage escalations from passengers, bikers, and internal teams, ensuring prompt resolution.Evaluate incidents to assess severity and necessary actions, referring to senior management when needed.Collaborate with relevant departments (Operations, Legal, Insurance, etc.) to resolve escalated issues.Monitor and follow up on escalated cases to ensure timely closure.Coordination and Communication:Act as the primary liaison between the ERT, passengers, bikers, and external authorities (e.g., police, hospitals).Maintain proactive communication with affected parties to offer updates and assistance.Ensure accurate documentation and reporting of all incidents and escalations.Team Leadership:Train and mentor ERT members on incident response and safety protocols.Evaluate team performance and provide constructive feedback to enhance service quality.

Join our dynamic team at Apac Talent Attraction as a TestMarco specialist. In this pivotal role, you will be instrumental in developing and executing innovative testing solutions that enhance our product offerings. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to make a significant impact.

Role Overview Agoda is hiring a Strategic Accounts Manager based in Makati, Philippines. This role focuses on managing and expanding relationships with major partners across the region. The position centers on building trust with key clients, identifying new business opportunities, and supporting revenue growth. What You Will Do Develop and maintain strong partnerships with strategic accounts in the Philippines Work closely with clients to understand their needs and identify ways to grow shared business Collaborate with internal teams to deliver solutions that support partner success Contribute to strategies that strengthen Agoda’s presence in the local market Location This position is based in Makati, Philippines.

Join our dynamic team as a Sales Associate at Lendi Group! In this pivotal role, you will be responsible for driving sales by actively engaging with potential clients, understanding their needs, and providing tailored solutions. Your ability to communicate effectively and build relationships will be key to your success in this position.