Help Desk Officer

Gasangroup1Birkirkara

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who:Hold an MQF Level 3 Qualification. Are proficient in Microsoft Office applications. Possess fluency in Maltese and English, with strong verbal communication capabilities. Are willing and able to work on a shift basis, including nights, Sundays, and Public Holidays. Demonstrate flexibility, reliability, and the ability to respond to urgent work demands. Thrive as a collaborative team player who enjoys engaging with others.

About the job

The Help Desk Officer will serve as a vital communication link between our company and external institutions, consistently demonstrating confidence, professionalism, and exceptional interpersonal skills.

Key Responsibilities:

Efficiently answer and manage incoming calls with professionalism.
Accurately log calls using the company's electronic systems.
Perform various administrative and clerical duties, including report preparation and organization of files.
Coordinate with external institutions and internal teams as necessary.
Ensure consistent service delivery across all shifts, including nights.

About Gasangroup1

Mekanika is a premier operator in the Building and Engineering Services Industry, specializing in mechanical and electrical contracting, Building Management Systems (BMS), Extra Low Voltage (ELV) systems, HVAC solutions, lifts and escalators, industrial products, and facilities management. As we continue to expand our operations, we are excited to offer this new career opportunity.

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