Helpdesk Support Specialist

Job Title: Helpdesk Support SpecialistLocation: Columbus, OHDuration:As a Helpdesk Support Specialist, you will be the first point of contact for customers requiring technical assistance. This role involves receiving, resolving, escalating, and monitoring customer inquiries during the first shift, Monday through Friday.You will provide immediate support and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices. Key responsibilities also include tracking and reporting on computing environment outages.Candidates should have experience with Windows 7 and Office 2010; familiarity with Apple/Mac systems is a plus. A strong customer service background is preferred, and while prior phone-based IT support experience is beneficial, it is not mandatory.

The Tier 2 IT Helpdesk Lead plays a pivotal role in ensuring our team provides exceptional customer service while adhering to Service Level Agreements (SLAs). This leadership position involves monitoring team performance metrics and assisting with escalated support calls, especially during peak periods. Our Helpdesk Lead will troubleshoot computer and software issues, identify root causes, and recommend effective solutions. Additionally, the Lead will oversee application project work, including testing primary application releases, while adhering to company policies and standards.Key Responsibilities:Ensure timely and effective responses to IT Helpdesk requests via phone and email.Manage ticket queues prioritizing based on urgency and importance.Utilize helpdesk tracking software efficiently to maintain case documentation.Conduct training sessions for Help Desk Representatives and end-users on various operating systems and supported applications.Monitor call performance ensuring Help Desk Representatives meet their SLAs.Analyze help desk operations to propose improvements and enhance efficiency.Implement strategies to improve call resolution rates and reduce talk times.Supervise staff during operational hours to guarantee coverage.Investigate user issues, determine solutions, and implement them effectively.Configure and troubleshoot personal computers, network cabling, and related equipment.Maintain confidentiality regarding sensitive information accessed by end-users.

Join our dynamic team at 360 IT Professionals as a Junior Helpdesk Technician! In this role, you will provide essential support to our clients, ensuring their IT systems operate smoothly. Your primary responsibilities will include troubleshooting technical issues, assisting users with ServiceNow, and helping implement effective solutions. Previous experience in government IT environments is preferred, making this a great opportunity to leverage your skills!

Role overview The IT Service Desk Specialist at Abercrombie & Fitch Co. plays a key part in supporting employees at the Columbus location. This position helps ensure daily operations stay on track by addressing technical challenges as they arise. Main responsibilities Handle IT support requests from team members Troubleshoot and resolve problems related to hardware, software, and network connectivity Focus on maintaining user satisfaction and smooth business operations Location This role is based in Columbus.

At Branch, we are dedicated to revolutionizing the insurance industry by making it more accessible to everyone. Our innovative use of data, technology, and automation streamlines the insurance process from start to finish. We have replaced inaccurate quotes with real prices, developed smarter bundling options, and eliminated unnecessary costs traditionally associated with insurance. The savings we achieve are directly passed on to our members, allowing us to redefine what insurance should be.Moreover, we have fostered an environment that reflects the kind of workplace we have always desired. As we reshape the insurance landscape, we also aim to transform the experience of working in this field. Join us and discover the difference.While we prefer candidates from Ohio, we welcome applicants from AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Candidates must be authorized to work in the United States on a full-time basis, as we currently cannot provide visa sponsorship.Branch operates with a remote-first approach, with many team members opting to work from home. Our headquarters is situated in Columbus, Ohio, where we occasionally gather to strengthen our connections. Additional office spaces are available in Columbia and Concordia, Missouri, and Forreston, Illinois. Each year, we celebrate our achievements during “BranchFest,” an event that many employees look forward to.Role OverviewOur Member Support Team is dedicated to providing seamless assistance to Branch members as they manage their policies through various channels, including Phone, Chat, Email, and Text. We embody Branch's core values, prioritizing a supportive culture and ensuring that our members feel valued and understood. By actively listening, resolving issues, offering guidance on coverage options, and communicating follow-up expectations, we strive to deliver an exceptional experience to every member.Fostering a sense of community among our members is essential. Every interaction must meet the highest standards, resulting in satisfactory resolutions for all queries and needs. As a Member Support Specialist, you will be the primary point of contact for our members, embodying our mission to create a community-focused insurance experience.Key ResponsibilitiesProvide empathetic and accurate support to members via phone, chat, email, and text.Assist members in managing their insurance policies and addressing inquiries.

As a Client Support Specialist at Togetherwork, you will play a pivotal role in enhancing customer communication and satisfaction. You will manage all inquiries related to accounts receivable, accounts payable, recruitment, and membership management. This position requires proactive engagement, providing training and guidance to our software users to maximize service efficiency, financial operations, and Greek organizational success. You will collaboratively oversee the company’s primary customer service inbox, prioritizing and executing time-sensitive tasks while ensuring a swift response to enhance overall customer satisfaction.

Join our dynamic team as a Desktop Support Specialist where you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users. You will be responsible for troubleshooting hardware and software issues, maintaining desktop environments, and assisting users with technical inquiries.

Join our team as a Desktop Support Specialist where you will play a crucial role in ensuring seamless IT operations. You will be responsible for troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining computer systems for optimal performance. If you have a passion for technology and a commitment to delivering outstanding customer service, we want to hear from you!

Join our dynamic team as a Desktop Support Specialist in Columbus, Ohio, where you will provide essential technical support to our users. Your role will involve resolving hardware and software issues, assisting with system installations, and ensuring optimal performance of desktop systems. You will be the first point of contact for our employees, helping them navigate technical challenges and enhancing their productivity.

Join our dynamic team at Collabera as an OEM Call Center Customer Support Specialist! In this role, you will be responsible for delivering exceptional customer service to our valued clients. You will handle inquiries, resolve issues, and provide guidance to ensure customer satisfaction. Your ability to communicate effectively and your commitment to excellence will make you a vital part of our team.

Company OverviewAsset Living is a leading third-party management firm dedicated to building vibrant communities across the nation. Established in 1986, we possess extensive experience in delivering unmatched value to our partners. Our journey from a modest property management firm to a trusted real estate ally is fueled by our unwavering passion. Our diverse portfolio encompasses a wide range of properties across the United States, including multifamily homes, single-family rentals, affordable housing, build-to-rent communities, active adult living, and student accommodations.As a rapidly expanding company, we are proud to have a team of talented individuals from various backgrounds, each contributing to our innovation and success. At Asset Living, we believe in the principle of 'Together We Lead, Together We Succeed.' We empower each other to take initiative, collaborate, and grow, creating an environment where every voice is heard, every idea is valued, and everyone has the opportunity to develop alongside our company. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a culture of excellence.Recognized as one of the nation’s Best and Brightest Places to Work and ranked among the NMHC Top 50 professionals, Asset Living is known for its stellar reputation in the real estate sector, outstanding workplace culture, and abundant growth opportunities. We are a proud member of The Institute of Real Estate Management (IREM) and hold the distinction of being an Accredited Management Organization (AMO). Join us in our mission to lead the way and achieve excellence in everything we do. Experience a workplace where success is a shared journey and leadership is a collective responsibility.Regional Facilities Support SpecialistThis pivotal role involves providing maintenance support across multiple locations within a designated region, ensuring that all facilities are operating at optimal levels to enhance operational efficiency and tenant satisfaction.

Join our team as a Dynamic Server Support Specialist where you will play a crucial role in providing exceptional support for our server operations. This part-time position is ideal for individuals who are eager to learn and grow within the tech industry. You will assist in monitoring server performance, troubleshooting issues, and ensuring seamless operations.

Role Overview Path Robotics is hiring a Robotic Operations Support Specialist in Columbus, Ohio. This position supports the day-to-day operation of robotic systems and helps keep automation running smoothly. The role involves hands-on technical support and close collaboration with engineering teams to improve and maintain robotic solutions. What You Will Do Monitor and support the operation of robotic systems Provide technical assistance to address system issues as they arise Work with engineers to identify and implement improvements Contribute to ongoing efforts to increase efficiency and reliability in automation

Join StemXpert as a Level 3 Mac (Macintosh) Desktop Specialist. In this pivotal role, you will be responsible for providing advanced technical support and consultation for Macintosh systems. Your expertise will help drive solutions to complex technical issues, ensuring optimal performance and user satisfaction.As a key member of our team, you will collaborate with diverse clients, providing tailored solutions to their technical challenges. Your ability to communicate effectively and work independently will be crucial in this fast-paced environment.

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll play a vital role in enhancing customer satisfaction and loyalty. As a key member of our team, you will handle inquiries, resolve issues, and provide exceptional support to our clients. Your ability to communicate effectively and empathize with customers will help us maintain our reputation for outstanding service.

We are seeking a skilled Technical ERP LN Tools Specialist with 3 to 5 years of experience in developing customizations using Infor ERP LN Tools. This role involves travel for onsite projects, creating new interfaces, and providing support for existing ones. You will also be responsible for developing end-user reports, managing sessions development, DAL, AFS, and Triggers. Experience with ION is a plus, along with a background in at least two full life cycles of ERP LN implementation. Strong analytical, problem-solving, and organizational skills are essential, as well as excellent communication and interpersonal abilities. You will provide onsite user support for Baan-related issues and identify areas for improvement, subsequently managing customizations and new process implementations, along with training.- Proficiency in ERP LN or Baan 4, including Finance Modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Taxation, and Fixed Assets is required.The Application Support Analyst (Finance) position mandates significant experience in IT Finance Modules of Infor ERP LN and/or BaaN V, along with strong communication and coordination skills.Minimum of 5 years of working experience in ERP LN Finance Application Support and/or Implementation is required.The ideal candidate should possess robust Accounting knowledge.Extensive experience in all Infor ERP LN Finance Modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Taxation, and Fixed Assets is mandatory.Familiarity with tax software such as Vertex and/or Taxware is advantageous.Functional knowledge in ERP LN Logistics and Manufacturing modules is also required.Some technical knowledge of ERP LN and/or Baan Tools will be considered a plus.This position demands strong analytical and problem-solving skills to swiftly identify and rectify issues. Experience in solution design, testing, documentation, and training is essential.Good coordination and communication skills within IT and Business teams are required.

About the Role Join our dynamic team as an IT Support Technician, where you will play a crucial role in enhancing our organization’s technical support framework. Your expertise will be essential in ensuring our internal operations run smoothly and efficiently. You will quickly respond to and resolve various technical issues across different platforms and systems, which is vital for our overall success. As the frontline support for both on-site and remote team members, you will diagnose and resolve hardware, software, and network problems to minimize disruptions in productivity. Your involvement in the onboarding of new employees, particularly in provisioning their accounts and equipment, will be indispensable. Additionally, your commitment to developing and maintaining our knowledge base documentation will help provide accurate and accessible resources for the entire team. This position is 100% in-office at our Columbus, Ohio location, with working hours from 8:00 AM to 5:00 PM Eastern Time (ET). Please note that we will not consider remote candidates or those located outside of Columbus, Ohio.

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

Join Our Team at ANSAt ANS, we are more than just a consulting engineering firm; we are innovators at the forefront of multi-disciplinary engineering. Celebrated as one of the Best Places to Work and among the Top 10 Hottest Engineering Firms in the US by Zweig Reports and recognized in Inc. 5000 for our remarkable 1,748% growth, we take pride in our achievements and the exciting path ahead.Our culture thrives on innovation, with a focus on collaboration and a belief that the best idea wins. We value humility, ownership, and execution. If you are adept at navigating fast-paced environments and appreciate the importance of precision, this could be your ideal workplace. About the RoleWe are seeking a dedicated IT Support Technician to join our team!In this vital role, you will ensure the seamless operation of our IT systems while providing top-notch technical support to our staff. Your efforts will enhance our capacity to deliver exceptional engineering services across diverse projects.Key ResponsibilitiesTroubleshoot and resolve IT-related issues via phone, email, or in person.Address hardware, software, and network problems efficiently.Document and manage all support requests through our ticketing system.Install, configure, and update operating systems and applications.Set up and maintain desktops, laptops, printers, and peripherals.Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).Manage IT asset inventory and conduct basic system updates.Adhere to company IT policies and security best practices.Assist users with troubleshooting engineering-specific software.QualificationsAssociate’s degree in IT, Computer Science, or a related field (or equivalent experience and certifications).3-6 years of experience in IT support.Proficient in Windows and macOS operating systems.Familiarity with Microsoft 365, Active Directory, and networking concepts.Experience with remote desktop tools and ticketing systems.Self-motivated and capable of managing your workload effectively.Willingness to learn IT support for engineering-specific software.Preferred QualificationsKnowledge of PowerShell, Ansible, and Terraform scripting.Familiarity with endpoint security tools and basic troubleshooting techniques.