HVAC Customer Service Representative

Elm AirFreeport, New York, United States

On-site Full-time $65K/yr - $65K/yr

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Experience Level

Experience

Qualifications

Qualifications:Previous experience in HVAC customer service or a related field. Strong communication skills and a customer-centric mindset. Ability to manage multiple tasks efficiently and effectively. Proficiency in using service management software.

About the job

Join Elm Air, a leading force in the HVAC industry, and elevate your career by providing exceptional service in sustainable heating and cooling solutions. Based in Hickory, we proudly serve Nassau and Suffolk Counties, NY, striving to enhance both customer satisfaction and environmental impact.

Are you ready to take on a pivotal role where your HVAC knowledge and customer service prowess can shine?

What We Offer You:

Attractive Compensation: Enjoy an annual salary of $65,000 along with a 10% commission on new memberships and upgrades.
Overtime Opportunities: Take advantage of additional earning potential with overtime work.
Comprehensive Benefits: Access to medical, dental, vision insurance, a 401(k) with company matching, and paid time off including vacation, sick days, and holidays.
Career Stability & Growth: This full-time position allows for career advancement and professional development.
Collaborative Culture: Be part of a supportive and high-performing team where your input is valued.

Why Choose Elm Air?

Mission-Driven: Help us become the leading sustainable heating installation and service company in the Northeast.
Values-Oriented: Our core values guide us: prioritizing employees, fostering respect, delighting customers, striving for excellence, and getting results.
Innovative Projects: Engage in exciting projects, including geothermal installations and gas/oil furnace setups.

Your Role:

As an HVAC Customer Service Representative, you will play a key role in maintaining smooth operations and ensuring outstanding service. Collaborate effectively with the Service Manager, technicians, and clients to facilitate seamless service delivery.

Customer Support Tasks:

Handle incoming and outgoing customer communications with professionalism.
Provide precise pricing, scheduling information, and follow-up correspondence.
Manage invoicing and cultivate strong customer relationships.

Service Records & Customer Data Management:

Utilize ServiceTitan to manage customer records and service history.
Ensure workflow compliance and monitor GPS tracking accuracy.

Membership Sales Responsibilities:

Promote and sell new memberships or renewals to clients.
Organize seasonal service visits and follow up with existing members.

About Elm Air

Elm Air is a pioneering company in the HVAC sector, committed to delivering high-quality and eco-friendly heating and cooling solutions across Nassau and Suffolk County, NY. Our mission focuses on enhancing customer experiences while promoting sustainable practices.

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