About the job
ShareCompany Group is hiring an ICT Support Specialist based in Amersfoort, Utrecht. This position centers on supporting two main platforms: Atrea, a workforce management system, and MediaMyne, an internal communication solution.
Atrea streamlines time tracking, activity logging, and access control for organizations. Its automated features handle calculations for worked hours, overtime, and allowances. Additional functions include leave management, resource scheduling, and location tracking, all designed to keep workforce data accurate and HR processes efficient.
MediaMyne enables internal communication through narrowcasting and an Employee App. Its content management system makes it easy for organizations to share information on centrally managed displays and mobile devices, aiming to increase engagement across the workplace.
As the primary contact for clients, the ICT Support Specialist helps keep both platforms running smoothly. The role suits someone who enjoys technical troubleshooting, analyzing data, and working directly with customers in a small to medium-sized business context. Over time, responsibilities will expand to include more complex challenges, with support from a manager.
What you will do
- Provide first and second-line support for Atrea and MediaMyne, handling technical issues and assisting customers.
- Oversee the ticket process from start to finish: prioritize, assign, resolve, and monitor service levels and ticket progress.
- Analyze issues, identify recurring problems, and propose process improvements. Escalate to product or engineering teams when necessary.
- Support key users and administrators by explaining technical concepts in clear terms.
- Collaborate with internal teams across support, product, and operations to resolve issues and contribute to ongoing improvements.
- Show ownership, structure, attention to detail, and communicate effectively with both technical and non-technical stakeholders.
