Implementation & Customer Success Specialist - B2B SaaS | Mining & FIFO Operations

JobgetherLuxembourg

Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in B2B SaaS implementation and customer success. Strong understanding of the mining, energy, or construction industries. Excellent communication and interpersonal skills. Ability to manage multiple projects and clients simultaneously. Proficiency in software configuration and user training. Willingness to travel internationally as required.

About the job

Key responsibilities

Guide new clients through onboarding and platform configuration, making the transition as seamless as possible
Deliver user training and provide ongoing consultative support to help clients meet their operational objectives
Collaborate with stakeholders across logistics, finance, IT, and operations to adapt solutions to specific needs
Build and maintain strong client relationships, addressing issues as they come up
Share knowledge and help shape internal best practices
Work with cross-functional teams to solve problems and improve processes

Work environment

Remote-first position based in Luxembourg
Some international travel may be required
Work involves exposure to complex workflows in mining, energy, and construction sectors
The role offers considerable ownership and autonomy in daily tasks

About Jobgether

Jobgether is a forward-thinking company dedicated to connecting businesses with talented professionals. We prioritize client success and innovative solutions that enhance operational efficiencies in various sectors.

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