About the job
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you share our drive, we can offer you a career opportunity that will ignite your passion.
What does the role entail?
As an Implementation Engineer, you will work closely with both new and existing clients to successfully implement NiCE products, leveraging your expertise in configuring the NiCE portal. You will be the primary point of contact in setting up and implementing technical systems and applications, utilizing a variety of configuration tools within the NiCE platform.
You will collaborate with Engagement Managers and Implementation Consultants to ensure the effective implementation and configuration of client portals. Additionally, you will troubleshoot issues during the implementation phase and support User Acceptance Testing (UAT). Each Implementation Engineer will manage multiple customer engagements concurrently.
Furthermore, you will lead various projects aimed at improving configuration and implementation processes. This includes documenting configuration steps and developing strategic plans for implementing specific products or features, while also providing valuable feedback to the Product Management team for product enhancements.
This position does not include supervisory responsibilities and reports directly to the Manager of Implementation Engineering.
How will you make an impact?
- Collaborate with clients and NiCE teams to configure features and products for both new and existing clients.
- Adhere to established project deadlines to ensure timely delivery.
- Assist customers in maximizing the value of their investment in the NiCE platform.
- Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.
- Maintain comprehensive knowledge of NiCE products, components, and services.
- Ensure the involvement of cross-functional resources, such as Quality Assurance, throughout the implementation and support phases.
- Work with other NiCE teams to improve processes and design more efficient configurations for client portals.
- Provide clear and transparent project status updates.
- Demonstrate strong attention to detail.
- Develop innovative solutions to complex problems, resulting in high levels of customer satisfaction.
Do you have what it takes?
