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Implementation Manager - Client Onboarding Specialist

Crio, IncRemote (United States)
Remote Full-time $70K/yr - $80K/yr

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Experience Level

Experience

Qualifications

Qualifications:Bachelor's degree in a relevant field or equivalent experience. Proven experience in project management or client onboarding. Strong communication and interpersonal skills, with the ability to engage stakeholders effectively. Ability to work collaboratively in a fast-paced, team-oriented environment.

About the job

Join Crio, Inc as an Implementation Manager and play a pivotal role in enhancing the customer experience. As a key member of our Customer Experience Department, you will be the primary contact for new clients following their purchase. This role involves guiding them through the onboarding process, coordinating regular training sessions with essential client stakeholders, and collaborating with various teams within Crio to improve and maximize our service offerings.


Key Responsibilities:

  • Oversee the onboarding process for newly-acquired Crio clients.
  • Assess product and feature usage, facilitating engagement through a structured onboarding approach.
  • Collaborate with cross-functional teams to optimize the customer experience by addressing pain points identified during the sales process.
  • Organize and facilitate comprehensive onboarding projects, including live remote training sessions.
  • Enhance product knowledge through internal resources, shadowing, and independent study of industry trends.

About Crio, Inc

Crio, Inc is at the forefront of eSource solutions for clinical research. Our innovative platform simplifies clinical data collection and management, ensuring compliance with protocols while minimizing errors. By transitioning from traditional paper-based methods to automated workflows, we enable clinical trial sites and sponsors to save time and costs, enhance data quality, and prioritize patient safety. Our digital-first, site-centric strategy adapts to virtual, hybrid, and conventional study frameworks, making clinical trials more efficient and effective.

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