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Implementation Specialist

SubmittableRemote, U.S.
Remote Full-time $80K/yr - $90K/yr

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Experience Level

Entry Level

Qualifications

Qualifications for this role include a strong understanding of client needs, excellent communication skills, and the ability to work collaboratively in a fast-paced environment. Experience in software implementation, training, or customer support is highly valued. A Bachelor's Degree or equivalent experience is preferred, along with a passion for social impact.

About the job

Submittable supports organizations focused on social impact, including nonprofits and government agencies, by providing a platform to manage grants, scholarships, awards, and similar programs. The platform is used for over 30,000 programs, connects with more than 1.2 million applicants, and helps distribute upwards of $10 billion in funding each year. Clients work in areas such as equity, education, the arts, health, economic opportunity, and environmental initiatives.

Role overview

The Implementation Specialist is part of the Professional Services team and reports to the Director of Implementation. This fully remote, full-time position is responsible for guiding clients through the onboarding process. The primary focus is to help organizations make the most of the Submittable platform from the start, blending software training, process expertise, and consultative support.

What you will do

  • Collaborate with clients to review existing workflows and recommend effective solutions within Submittable, using industry knowledge and best practices.
  • Set up accounts, forms, and workflows based on client needs. Conduct technical and functional tests across applicant, reviewer, and admin experiences.
  • Design and deliver customized training sessions for clients and stakeholders, adapting content to different groups and technical skill levels to encourage self-sufficiency.
  • Manage the onboarding process end-to-end, including overseeing timelines, setting expectations, and proactively resolving issues for a smooth launch.
  • Share client feedback and insights with Product, Engineering, Marketing, Sales, and Account Management teams to support feature development and improve customer adoption and retention.
  • Maintain strong knowledge of the Submittable platform and act as an internal subject matter expert.

About Submittable

Submittable is a pioneering company dedicated to helping organizations drive social change through innovative technology solutions. Our platform empowers clients across various sectors to streamline their processes, engage with communities, and maximize their impact. By fostering partnerships with mission-driven organizations, we strive to create a more equitable and just world.

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